1. Guesty Help Center
  2. Communications
  3. Inbox
  4. Managing the Inbox

Assigning a conversation to a user

Assign a conversation thread in the Guesty Inbox to the most relevant user in your account to make sure the issue is handled correctly and in a timely manner. Follow the instructions below.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top menu, click .
  3. From left side-bar, select Guests inbox.
  4. On the left, select the relevant message.
  5. At the top of the conversation thread, click Unassigned.
  6. From the dropdown, select the relevant user or search for their name.
The user will receive a push notification on their mobile app that a conversation was assigned to them.   

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