To make sure your Booking.com guest messages are received in the Guesty Inbox, the integration email address that connects your account to Guesty needs to be added in all contact fields on each listing in your Booking.com Extranet and all notifications need to be turned on in the Extranet as well. Follow the instructions below.
Important:
Your Booking.com login email address should not be changed to the integration email address.
Step 1: Locate the contact fields in your Booking.com extranet
Your integration email must be properly entered in all contact fields on each listing in the Booking.com Extranet, including Primary point of contact, Reservations, Central reservations, Special requests, Availability, and more.
Step by step:
- Sign in to your Booking.com Extranet.
- Click the relevant listing.
- In the top-right corner, click Account.
- From the drop-down, select Contacts.
- Make sure the integration email has been entered in all contact fields: If not, click Add contact next to each field and enter the email address.
Step 2: Turn on notifications in your Booking.com extranet
After locating the contact fields and making sure the integration email is entered in all of them, you will need to make sure that all notifications are turned on in your Booking.com Extranet for each of your listings. Follow the instructions below for each listing.
- Sign in to your Booking.com Extranet.
- Click the relevant listing.
- In the top menu, click Property.
- From the drop-down, select Messaging Preferences.
- Click the General settings tab.
- Turn on the relevant notification settings.
Note:
Guests' special request messages are sent to your forwarding email.
