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Troubleshooting: Missing Booking.com guest messages in the Inbox

If you are not receiving Booking.com guest messages in your Guesty Inbox, it could mean that Guesty is not set as the connectivity provider for the listing, or you did not check the "Guesty messages" box.

Note:

  • When you send your guest a message via Booking.com, the messages are sent via API to the guest so no email notification is sent to your proxy email address. The forwarded email notification only applies when using via Email to communicate.

  • Sending QR code images via the inbox isn't supported and will be blocked by Booking.com.

To make sure your Booking.com guest messages are received in the Guesty Inbox, do the following:

If you verified the above and you still don't receive your guests' messages, contact us.

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