Using an authorization hold allows you to freeze funds on a guest's credit card for a limited time.
This is typically used in the hospitality industry to guarantee payment for the reservation, though a hold can also be used to secure funds for potential damages or for any other purpose.
The hold expires automatically after seven days (five days on Visa credit cards) but you can charge or release the funds manually at any point during that time.
Note:
You cannot add an authorization hold with a Virtual Credit Cards (VCC).
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Financials mode.
- Click Reservations.
- Click the relevant reservation.
- In the banner at the top of the page, click Balance due/Payout.
- In the "Payment" section, locate the relevant payment line with an "Authorization hold" under "Transaction type". Click Charge now.
- In the pop-up, click Yes, charge payment.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click More and then select Reservations from the dropdown menu.
- Click the relevant reservation.
- In the banner at the top of the page, click Balance due/Payout.
- In the "Payment" section, locate the relevant payment line with an "Authorization hold" under "Transaction type". Click Charge now.
- In the pop-up, click Yes, charge payment.
Two line items will now appear:
- The original transaction type "Authorization hold", in status "Completed"
- A new transaction type "Charge" in status "Approved"