By default, your Guesty integration email address, which ends in @user.guesty.com, is visible to guests in the "from" field of your email. To brand your emails and better represent your business you can customize your sending email address in Guesty. For example, you could use your business email address or a customized integration email address. This article explains how to choose a new domain to replace your existing Guesty integration email address.
Choose a new domain
Follow the instructions below to create or change a domain-related email address to replace your existing Guesty integration email address.
Step by step:
- Choose your new domain
- You can buy a new domain, for example "mydomain.com", or create a subdomain, for example "info.mydomain.com", under an existing domain that isn’t currently being used for email services. We recommend using a subdomain rather than a main domain as Guesty will be given full control of all email traffic for a main domain following the white-labeling process. Only use a main domain if it's being used exclusively in Guesty.
- Create your new email address
After creating a domain/subdomain your email address(es) will be formatted accordingly. For example, if your subdomain is "info.mydomain.com", your email address(es) will be formatted as name@info.mydomain.com.
- Contact us with the new domain/subdomain and email address you'd like to use as your new integration email address.
- Once the new domain is ready, we’ll send you a PDF with instructions for you to follow, (e.g. filling in the routing information on your DNS provider's site).
This process includes verifying 3 main components:
- The ability to send emails
- The ability to receive emails
- The ability to track who opened and clicked your emails
You may be asked to update specific data on your DNS provider's site again if the subdomain fails validation.
- Contact us once the steps above are completed.
Change your sending email on booking channels
Once your integration email is changed in Guesty, the next step is to change it in the booking channels.
Below are the instructions for each channel.
Agoda
Email address changes are done in the account settings in Agoda.
Airbnb
Update your email address within Airbnb by replacing the original email address with your Guesty integration email address @user.guesty.com.
Booking.com
As of September 2023, the integration email is no longer required when setting up a connection with Booking.com. Contact Booking.com to change your email address.
Direct integrations/manual
For Guesty direct integrations, please contact us to change the email.
Expedia
Expedia doesn't support white-labeling of custom domains yet. Contact us to change the prefix of your integration email.
Rentals United
Email address changes are done for every listing via extranet. Please note that the login email will stay the same.
Vrbo
Email address changes are done in the account settings in the Vrbo dashboard. Follow these instructions to ensure proper messaging sync.