Customizing your sending email address

Your Guesty sending email address is visible to guests in the "from" field of your email. By default, it ends in @user.guesty.com and is unique per channel. To better represent your business and enhance your brand, you can customize this address in two ways, depending on the booking channel:

• Change the prefix of your existing sending email address, such as happystays@user.guesty.com. This change doesn't require DNS setup.
• "White-label" your sending email address with a custom domain.

Customization options by booking channel

Review the table below to see what changes are supported for each channel.

Action/Scenario
Change prefix			✓	✓	✓	✓	✓
Replace with a custom domain	✓	✓	✓	✓		✓	✓

Agoda

Replace your sending email address with a custom domain in your Agoda account settings. Then, contact us to update your sending email address in Guesty.

Airbnb

Replace your sending email address with a custom domain in your Airbnb account settings. Then, contact us to update your sending email address in Guesty.

Booking.com

Change the prefix of your existing sending email address or replace it with a custom domain. Contact Booking.com to update your sending email address.

Direct integrations/manual

Change the prefix of your existing sending email address or replace it with a custom domain. Contact us to update your sending email address in Guesty.

Expedia

Change the prefix of your existing sending email address. Contact us to update your sending email address in Guesty.

Rentals United

Change the prefix of your existing sending email address or replace it with a custom domain. Update the email address for every listing in Rentals United. The login email remains the same.

Vrbo

Replace your sending email address with a custom domain in your Vrbo account settings.

In your Vrbo "Account Information", add your integration email to the "Email 2" field and your forwarding email address to the "Email 3" field. Confirm that the integration email address is also in the "Contacts" section of each property.

Once completed, contact us to update your sending email address in Guesty.

Set up a custom domain

Replace your sending email address with a custom domain to send branded messages to your guests. This change requires configuration of your domain's DNS records to ensure your messages are not flagged as spam.

Follow these steps to create or change a domain-related email address to replace your existing Guesty sending email address.

Step by step:

1. Choose your new domain. Buy a new domain, such as mydomain.com, or create a subdomain under an existing domain that isn't currently used for email services, such as info.mydomain.com.
   • We recommend using a subdomain. Guesty takes full control of all email traffic for a main domain after the white-labeling process is complete.
   • Only use a main domain if it is used exclusively in Guesty.
2. Create your new email address. After creating a domain or subdomain, your email address(es) are formatted accordingly. For example, if your subdomain is info.mydomain.com, your email address formats as name@info.mydomain.com.
3. Contact us with the new domain or subdomain and email address to use as your new sending email address.
4. Review the PDF instructions we send once the new domain is ready. Add the routing information to your DNS provider's site to verify the following:
   • Ability to send emails
   • Ability to receive emails

   • Ability to track who opened and clicked your emails

     You may be asked to update specific data on your DNS provider's site again if the subdomain fails validation.

5. Contact us once you complete the steps above.

After we update your sender or reply-to email address, the new address applies automatically to all new reservations and future automated messages. Messages sent before the change display your old email address, and messages sent after display the new one.

Update active conversation threads

After your sending email address is updated in Guesty, complete this final step to ensure guests can reply to existing conversations.

Send one new message per reservation and affected channel. For example, send a check-in email to current guests and a welcome email to future confirmed guests. Until you send a new message to an active thread, you won't receive guest replies from that thread.

Contact us if you need help sending mass emails and SMS messages.