Special Offers for Airbnb reservations

When a guest sends you a reservation inquiry, you can encourage them to complete their booking using either a pre-approved inquiry or a customized special offer.

Note:

Currently, creating special offers isn't supported in Guesty — meaning, you can only set up your special offer via Airbnb.

 

Before you begin

  • Special offers can be sent as a response to a guest inquiry
    You can also send guests special offers to help encourage them to book again, or to even try one of your other properties in the future.
  • Guests will have 24 hours to accept or decline the special offer
    Once they accept it, their reservation will be automatically confirmed.
  • The guest that accepts the offer first will have their booking confirmed
    This applies if you're sending special offers to multiple guests for the same dates.

 

Pre-approvals vs. special offers

Much like pre-approvals, special offers can be used to invite the inquirer to complete their reservation.

Pre-approvals Special offers

Pre-approvals can only be sent for:

  • The selected dates
  • Number of guests
  • Price as indicated on the inquiry

Special offers can only be set for:

  • A custom price
  • Different dates
  • An offer for the guest to book at another one of your listings

 

How Airbnb special offers work

Here are a few guidelines about Airbnb's special offers:

  • Basic and additional fees won't apply to reservations that are booked with a special offer on Airbnb
    This means special offers override pricing rules.

    Important:

    If you'd like to include basic and additional fees in the final price, make sure to include the price for them in your special offer's total price.
  • Special offers will apply a listing's availability validations — including length of stay restrictions
    We highly recommend checking and updating the listing's availability rules (if required) when initiating a special offer.

  • Alterations for reservations made with special offers will be priced as rebooking

  • Guests will have 24 hours to accept a special offer

  • Since the listing's pricing rules won't be validated, the special offer price should include all nights of the reservation and any additional standard fees
    For example: Cleaning fees, management fees, etc.

  • Taxes or security deposit shouldn't be included in the special offer price

  • Airbnb service fee will be deducted from the special offer's total price
    The host will receive whatever they enter as a special offer, minus the Airbnb service fee.

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