Reversing a Transaction on a Reservation

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Accounting by Guesty is a premium feature. Please contact us to discuss activating it.

The accounting folio displays debit and credit transactions recorded in each account per reservation. Follow the instructions below on reversing a transaction.


Reversing a transaction cannot be undone.

Set up your Business Models and activate accounting to start using reservation folios.

Step by step:


Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.

  1. Sign in to your Guesty account.
  2. In the top menu, click Reservations.
  3. Select the relevant reservation.
  4. In the gray banner, click Balance Due/Payout.
  5. Scroll down to the "Folio" section.
  6. To the right of the relevant transaction, click the  icon.
  7. In the pop-up, click Yes.
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