Connecting a Listing that was Imported from Airbnb

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Once your Airbnb account is connected, any existing and future listings will be automatically imported into Guesty. The final step of the process will be to connect your imported listings.

Watch our video or follow the instructions below to change an imported listing's status from "Not connected" to "Connected".


Before you begin

Please note the following information before your import your Airbnb listings into Guesty:

  1. Co-hosted listings won't be imported into Guesty.
    Learn more with Can I Connect an Airbnb Co-host to My Guesty Account?
  2. Guesty is unable to import guest details from reservations that have check-out dates prior to the date you connected your Airbnb account to Guesty.
    Airbnb restricts this information for privacy reasons. 
  3. Photos will be imported from Airbnb into Guesty with a lower resolution, and won't sync with Guesty after the initial import.
    If additional photos are added later in Airbnb, they will need to be added manually into Guesty. We recommend removing any photos that were imported from Airbnb, and manually adding them into Guesty.


How to connect your Imported Airbnb listing


  1. If you have just finished connecting your Airbnb account with Guesty, skip to Step 5.
  2. You must enter your Airbnb's Host identity verification information in the Airbnb dashboard.
    If this information is not entered, Airbnb functionalities will be limited.

Step by step:


Beta navigation users, please note that the steps below refer to the navigation as seen in the Legacy mode. Read more here about locating menu items in the new navigation.

  1. Sign in to your Guesty account.
  2. In the top menu, hover over Integrations.
  3. From the drop-down, select Distribution.
  4. Click the Airbnb thumbnail.
  5. Click the relevant Airbnb account.
  6. To the right of the magnifying glass icon, click the Sync icon.
  7. In the pop-up, click Sync account.
  8. To the right of the relevant listing, click Not connected.
    Refresh the page if the listing does not appear.
  9. From the drop-down, select Import.
  10. In the pop-up, fill in the information:
    1. Under "Nickname", enter an internal name that will be used to identify the listing in Guesty.
    2. By default, the listing is imported as an active listing.
      To change the listing to inactive, uncheck the "Create as active listing" checkbox.
  11. Click Import.
    1. The status of the relevant listing will change to "Connected" within a few minutes.
    2. Guest communication for the listing will also be imported.
      These messages will be marked as unread in the Inbox.
    3. All listing and reservation data will be imported within 24 hours.

Troubleshooting failed listings

It may take up to 24 hours until the connection is complete.
If the listing's status is still “Pending” after 24 hours, it may require additional verification.

Learn more about how to troubleshoot technical errors or failed listings with Possible Error Messages When Importing a Listing to Airbnb.

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