Guesty offers a growing suite of AI-powered tools designed to save you time, streamline guest communication, and automate operational tasks across your business.
This guide explains what each tool does and helps you choose the right one for your needs. Use the table below to find the right tool based on what you want to accomplish.
Purpose |
Tool |
|---|---|
| Get AI-suggested replies to review before sending | ReplyAI |
| Reply to guests automatically | AutoReply agent |
| Turn actionable guest messages into tasks | AI task suggestions |
| Offer guests paid upgrades and extras | Upsells with AI automation |
| Price listings dynamically based on demand, competitors, and your strategy | PriceOptimizer |
| Automate work across operations, finance, listings, and more | Agents hub |
| Ask business questions and get instant reports | Guesty Copilot |
Guesty Inbox AI
These tools live in your Guesty Inbox and help you handle guest messages and requests faster.
ReplyAI
ReplyAI is an AI assistant built into your Inbox. It generates suggested replies to guest messages in your brand voice, helping you respond faster while staying in control.
ReplyAI is also the foundation for AutoReply, which extends the same capabilities into fully automated responses
What it does:
- Suggests replies for you to review and send
- Summarizes conversation threads and analyzes guest sentiment
- Enhances replies (friendlier, more formal, shorter, longer, or rephrased)
- Translates guest messages to your language
- Adapts the tone and length to your brand
When to use it: When you want AI-assisted efficiency but prefer to review every reply before it goes out.
AutoReply agent
AutoReply builds on ReplyAI to send responses automatically, without requiring manual approval. It uses a short delay to simulate natural human interaction and inherits ReplyAI's brand voice.
What it does:
- Sends replies automatically based on rules you define
- Uses a confidence threshold to decide which messages to send
- Restricts responses by property, time frame, message category, length, or sentiment
- Marks messages as read and archives ended conversations
When to use it: When you want the AI to handle guest replies for you, either fully or within safe boundaries.
Important:
ReplyAI must be active for AutoReply to work.
AI task suggestions
AI task suggestions, powered by Guesty Copilot, analyze incoming guest messages in your Guesty Inbox. When the AI detects an actionable request, such as a maintenance or cleaning issue, it generates a pre-filled task suggestion directly in the conversation thread.
What it does:
- Detects actionable requests in guest messages
- Pre-fills task title, urgency, type, description, and property
- Checks that a relevant task doesn't already exist before suggesting one
- Lets you approve or dismiss suggestions without leaving the inbox
When to use it: When you want to catch actionable guest requests quickly and turn them into assigned tasks without switching between the inbox and task management.
Revenue AI
These tools help you grow revenue through smarter pricing and guest offers.
Beta: Upsells with AI automation
Upsells let you offer guests optional services and experiences, such as early check-in, late check-out, welcome baskets, or extra beds. AI agents can automatically recommend eligible offers to guests based on their messages or reservation details.
What it does:
- Offers guests optional add-ons through the Guest App
- Uses AutoReply to respond to upsell-related guest messages automatically
- Uses a separate AI agent to offer early check-in and late check-out based on reservation details
- Sends personalized offers with a direct link to the upsell in the Guest App
When to use it: When you want to boost revenue by giving guests the option to upgrade their stay, with AI handling the recommendations.
PriceOptimizer
PriceOptimizer is a machine-learning tool that recommends nightly rates for your listings. It analyzes property characteristics, market demand, competitor performance, and your own pricing strategy to suggest rates that maximize revenue and occupancy—while giving you full control to customize or override recommendations.
What it does:
- Recommends and updates nightly rates automatically
- Adjusts prices based on demand and last-minute booking windows
- Benchmarks your performance against competitors
- Lets you customize your strategy or override any rate
When to use it: When you want data-driven pricing that adapts to market conditions automatically, with the flexibility to fine-tune your strategy or override recommendations whenever needed.
Business-wide AI
These admin-level tools work across your entire account.
Agents hub
The Agents hub is the central control panel for autonomous AI agents. These AI-powered helpers take on repetitive tasks across your entire account. From flagging risky reservations and drafting review responses to auditing listing amenities, chasing security deposits, and surfacing revenue opportunities, these agents work quietly in the background.
Agents span multiple areas of your business, including operations, communications, finance, accounting, owner relations, distribution, listings, and revenue.
What it does:
- Offers a catalog of AI agents organized by category
- Runs agents on a schedule or on demand
- Shows a live feed of agent runs and their statuses
- Surfaces revenue optimization opportunities and tracks financial agent activity
When to use it: Whenever you want to automate work beyond guest messaging—whether that's tightening operations, improving listings, streamlining accounting, or uncovering revenue opportunities. The Agents hub is also where you go for a bird's-eye view of all AI-driven activity across your account.
Important:
Available to admin users only.
Guesty Copilot
Guesty Copilot is an AI analytics assistant that answers business questions in plain English. Instead of building reports or exporting spreadsheets, you get instant insights, downloadable reports, and interactive charts on demand.
What it does:
- Answers natural-language questions about reservations, revenue, properties, occupancy, and reviews
- Exports results as CSV files
- Visualizes data as charts or tables
- Works in the Guesty mobile app
When to use it: When you want quick answers, reports, or visualizations without building custom reports manually.
Important:
Available to admin users only.