Using ReplyAI in your Inbox messages

ReplyAI is an innovative, free tool integrated right into your Guesty Inbox. It instantly generates AI-powered replies for over 98% of your incoming messages. It analyzes message sentiment, helping you gauge the mood and tone of your guests' inquiries so you can reply accordingly. The generated replies mirror your unique brand voice, keeping your guest communication authentic and consistent.

You can enable or disable ReplyAI as needed. This is an account setting. Enabling or disabling ReplyAI applies to all team members on the account.

Activate ReplyAI

You must activate ReplyAI before you can use this feature. Activation can be done only by team members with the relevant permissions.

Follow the instructions below to activate ReplyAI.

Step by step

1. Sign in to your Guesty account.
2. In the side navigation menu, click Inbox.
3. Activate ReplyAI:
   • From a conversation thread:
     1. From any conversation thread in the Inbox, click .
     2. Click Activate ReplyAI and confirm the action in the pop-up.
   • From the advanced settings:
     1. In the left-side menu, click Manage and select ReplyAI.
     2. Toggle on ReplyAI, and confirm the action in the pop-up.

It may take up to 24 hours for ReplyAI to be enabled after activation. During this time, ReplyAI analyzes your past inbox messages to identify frequently asked questions and assesses your tone and message response style. Once ready, ReplyAI will automatically begin suggesting responses for your incoming messages.

Pilot: Configure the tone and length of auto-replies

After activating ReplyAI, personalize its auto-responses to reflect your brand voice—for example, calm and caring, concise and straightforward, or elegant and high-end. Follow the steps below to configure ReplyAI's voice style.

Step by step

1. Sign in to your Guesty account.
2. In the side navigation menu, click Inbox.
3. In the left-side menu, click Manage and select ReplyAI.
4. In the "Voice style" tile, click .
5. Configure the voice style:
   • Under "Answer length", drag the slider to set the desired reply length.
     
   • Under "Tone", select the desired tone of voice.
     
6. Review the "Preview" panel on the right. It updates automatically as you make changes, and the current length and tone are shown next to "Style".
7. Click Save changes.

To hide the "Preview" panel, click .

Use ReplyAI for messages

ReplyAI can generate AI-suggested responses to guest messages and enhance messages you write yourself.

ReplyAI message suggestions are only displayed when the last message in a conversation thread is from a guest. You can use ReplyAI's suggested messages as is, or you can adjust and improve suggestions as needed.

Follow the steps below to create, improve, and send a message using ReplyAI. 

Step by step

1. Sign in to your Guesty account.
2. In the side navigation menu, click Inbox.
3. In the Inbox submenu, click Guests and select the relevant saved view from the dropdown.
4. Select the relevant conversation thread.
5. At the bottom of the text box, click and choose one of the following options:
   • Suggest reply: Automatically generate a reply. Next to the generated text, click to enhance the reply.

   • Generate conversation summary: Quickly summarize the conversation thread. The summary appears in the message thread but is only visible to you and other team members with account access. 

     You can also click in the top-right corner of the conversation thread to generate a summary. 

6. Click Send.

Enhance auto-replies

When a guest sends a message via email, ReplyAI generates an automatic reply for your approval while keeping the message marked as unread. Next to the auto-generated reply, click to enhance it.

Use the arrows to adjust the reply:

• More friendly
• More formal
• Shortened
• Expanded
• Rephrased
  

Translate guest messages

To translate a guest message into your configured display language, go to the most recent guest message, click in the top-right corner of the conversation thread, and select Translate to [language]. This option is only supported for current and future messages.

The Translate option may not appear in the following situations:

• The most recent message was sent by a user or an automated message, not the guest. For example, the translate option won't appear on a previous non-English guest message if your last response was sent after it.
• The message is very short, such as single words or brief phrases. This happens because the translation service has insufficient data for accurate processing.

You can instead use your browser’s translate option (Chrome, Safari, Edge, or Firefox).

Deactivate ReplyAI

If you no longer wish to use ReplyAI, you can disable it at any time.

In the left-side menu, click Manage and select ReplyAI.

Select ReplyAI, toggle off ReplyAI, and confirm the action in the pop-up.