Navigating the billing pages

The billing pages give you a complete view of your account's financial activity, from upcoming charges and payment methods to historical invoices and credits.

Billing pages

Each tab is designed to help you manage a specific aspect of your billing. Review the pages below to learn what information they display and what actions they enable.

Overview

The Overview tab provides a snapshot of your account's billing status. At the top, you can see:

• The next invoice amount to be billed
• The date your next invoice will be sent and payment method charged
• The last invoice amount, date, and status

If any payments have failed, they'll be flagged in red along with the relevant invoice number.

Below this summary, the "My plan" section lists all products associated with your account and how each one is billed. Click View details on any product to see specific information, including billing frequency, applicable fees, and active listings.

At the bottom of the tab, you can view one-time fees and your company information.

Payment methods

In the Payment methods tab, you can add or remove a payment method, view and edit existing payment methods, and set a default.

You can also assign or unassign properties to specific payment methods. Click View next to a payment method to see which properties are assigned to it.

Expiration alerts are shown directly on this page:

• Blue text indicates a payment method that will expire soon
• Red text indicates a payment method that has already expired

Invoices and payments

In the Invoices and payments tab, you can review, download, and send your billing history and invoices. Refunded invoices are also displayed here.

For each invoice, you'll see:

• Invoice number
• Due date
• Status
• Payment method
• Amount

To pay an outstanding invoice, click Pay next to it. You'll be able to review the invoice number and amount in a pop-up before confirming the payment.

To find a specific invoice quickly, use the search bar or filter by status, month, or amount range (by setting a "From" and "To" value).

Credit history

In the Credit history tab, you can view, download, and send any credits issued to your account.

Each entry displays:

• Credit number
• Date of issue
• Status
• Amount

Some credits include a link to the original invoice; click the link to view it.

You can search for a specific credit or filter the list by month or amount range (by setting a "from" and "to" value).

Pilot: HQ accounts

Eligible HQ users can access billing pages that mirror the standard billing experience described above. The pages display product and billing information based on your account's products and payment model.

The billing pages and content available to HQ accounts depend on the payment model configured and its sub-accounts:

• Split: Billing is divided between the HQ account and its sub-accounts.
• Sub-account pays: Each sub-account is responsible for its own billing.
• HQ account pays: The HQ account is responsible for all billing.

If there is a misalignment between your contract and the invoice information, contact us.

In the Overview tab, HQ accounts can click a product under "My plan" and review both active listings and the relevant accounts.