Disputing an invoice or add-on charge

If you find a discrepancy on your Guesty invoice, such as an incorrect charge for an add-on, you can dispute it. Follow the steps below to dispute a charge.

Dispute a charge

Before reaching out, prepare your invoice details. Follow the steps below to report a billing discrepancy:

Step by step:

1. Review your Guesty invoice to identify the exact charge, description, and amount you want to dispute.
2. First, check if you can troubleshoot the issue:
   • Review monthly minimum fees (MMF)
   • Check the exact products on your invoice
   • Check for deactivated listings that are still billed
3. If the problem wasn't resolved, contact us with your invoice number and a description of the discrepancy. Our teams will review your contract terms to process any necessary approvals or refunds.