This article explains how to confirm that owner and vendor profiles contain the required information for successful ACH transfers. Following these verification steps helps you prevent payment failures and transaction delays in Guesty Accounting.
Review ACH requirements
Confirm that the owner and vendor profiles contain the mandatory data before you send a direct ACH transfer. Missing information causes the transfer to fail.
| Requirement | Status | Description |
|---|---|---|
| Payout method | Mandatory | Must be set to ACH/NACHA. |
| Bank account number | Mandatory | The unique identifier for the recipient's bank account. |
| Routing number | Mandatory | The nine-digit code identifying the specific financial institution. |
| Account holder type | Mandatory | Specify if the account belongs to an Individual or a Business. |
| Address | Mandatory |
Provide a valid physical address. P.O. boxes are not supported.
Acceptable formats for country are: US, USA, or United States |
| Email address | Mandatory | Used for automated payment notifications and error reporting. |
| Beneficiary name | Mandatory | The name on the bank account must match the profile name exactly to avoid "mismatch" errors. |
| Phone number | Optional | Helpful for record-keeping but doesn't block the transaction. |
Prevent payment failures
Ensure these system conditions are met to prevent delays:
Available balance: Confirm your trust or cash account has sufficient funds.
Account verification: Ensure your own bank account is fully verified via micro-deposits.
Whitelist status: Some banks require you to whitelist the ACH Originator ID. If a transfer is rejected, provide your bank with the Company Name "AIRWALLEX" and Company ID "1371913769".
Verify payout readiness in the balances report
Use the filters and columns in the balances report to confirm that the correct payout method is selected and all required information is on file before you initiate a payment.
Add payout column to the balances report
Follow the steps below to add the payout column to the report:
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Accounting to open the dropdown menu. - Under General ledger, select Trial balances.
- In the top-left corner, select Vendors or Owners balance.
- In the top-right corner, click Columns.
- Toggle on Payout information.
Resolve missing payout details
Follow the steps below to locate and complete profiles that are missing payout details:
- Click
and search for the "Payout data available" filter. - Toggle No.
- On the owner or vendor line, under "Payout information", click Add.
- In the new window that opens, enter the vendor or owner details.
- Refresh the balances report to show the updated data, then proceed with your ACH transfer.
Resolve missing payout address
Follow the steps below to locate and complete profiles that are missing physical addresses:
- Click the "Payout data available" filter and toggle Yes.
- Click and search for the "Payout method" filter.
- From the dropdown menu select ACH/NACHA then click Save.
- Under "Payout information", look for owners or vendors with "Address required for NACHA" noted.
- Click
. - in the new window that opens, enter the vendor or owner address.
- Refresh the balances report to show the updated data, then proceed with your ACH transfer.
Tip:
Learn more about adding an owner's payout method and bank details or a vendor's payout method and bank details.
