Need clarity on how GuestVerify works with different channels, repeat guests, or compliance requirements? This FAQ covers the most common questions about Guesty's identity verification solution.
General questions
What's the difference between GuestVerify Basic and GuestVerify Extended?
- GuestVerify Basic is available worldwide and provides essential identity verification features for your guests.
- GuestVerify Extended is currently limited to the United States and offers additional verification capabilities beyond the basic package.
Can I apply GuestVerify only to specific booking channels?
Yes, you can choose which channels to apply GuestVerify to during the setup process. This is particularly useful if you want to limit verification to channels where you're the merchant of record (for example, excluding Airbnb bookings).
Do repeat guests need to go through verification every time they book?
Currently, yes. GuestVerify re-verifies guests for each booking because we check the specific document provided for every stay. This ensures the most up-to-date verification for each reservation.
Will this affect my conversion rates with returning guests?
We understand the importance of a smooth booking experience for repeat guests. We're exploring options to recognize returning guests in future updates to streamline their experience while maintaining security standards.
Compliance and regulatory questions
How does GuestVerify align with UK and EMEA regulations for selling insurance products?
GuestVerify focuses on identity verification rather than insurance product sales. If you're asking about Authority reporting for compliance purposes, reach out to your Guesty representative or contact us.
Need more help?
- Set up GuestVerify for your properties.
- Contact us for questions about Authority reporting or compliance.
- Reach out to your account manager for region-specific guidance.