The Owners' dashboard provides owners with instant insights into the performance of their properties, including financial performance, booking data, operational metrics, guest feedback, and other customized content you choose to share.
The Owners dashboard is displayed when an owner logs in to the Owners Portal and is available on all screen resolutions. By default, the dashboard displays data about all the owner's properties; however, owners can filter the results to view specific properties.
Configure the Owners dashboard
You can either set a default configuration for the Owners dashboard across all owners or customize the settings for each individual owner.
Set a default configuration for the Owners dashboard for all owners or customize the settings for each owner individually.
Announcements
Announcements appear in blue banners at the top of the dashboard and remain visible until deleted. Once deleted, they disappear after the owner's next login.
Owners can temporarily close announcements, but they'll reappear when they log in again.
Add a new announcement
Step by step
- Navigate to the respective announcements section:
- For default settings: "Announcements".
- For individual owner settings: "Owner announcements".
- Click + Add announcement.
- Create your message:
- Title: 30 characters maximum.
- Description: 100 characters maximum.
- Add a message formatting or click
to add a link.
- Click Publish.
- Confirm the action in the pop-up.
Edit or delete an announcement
To edit an announcement, click 
. Edit the message as required and click Publish. Confirm the action in the pop-up.
To delete an announcement, click 
and confirm the action in the pop-up.
Performance
This section shows the performance of the owner’s revenue and occupancy trends for the past 30 days using an interactive bar chart. Light blue bars represent owner revenue, while dark blue shows occupancy rates.
Hover over any bar for detailed information, or click View more data to open the full analytics dashboard in a new tab.
Configure section
In the "Performance settings" section, check the following boxes:
-
Owner revenue to include owners' revenue.
-
Occupancy to include occupancy.
Booking sources
View the top reservation channels from the past 30 days, including source names, total reservation values, and percentage breakdowns.
The reservation value is displayed as a single value converted to the currency configured for your account, which includes all reservations for the relevant channel.
Note:
Performance data is based on transaction dates, while Booking sources data is based on the check-in and check-out dates. This can create discrepancies between the Performance and Booking sources sections, even though both display data for the past 30 days.
For example, if no stays occurred in the past 30 days but payments were received, Booking sources may show values while Performance shows “N/A”.
Configure section
In the "Calendar reservations settings" section, check the Booking sources (OTA links) box.
Guest reservations
Track upcoming guest bookings (check-ins within 30 days) with these metrics:
- Inquiries
- Booked nights - displays guest booked nights only
- Average booking value
- Average guest stay
Click Go to report to be redirected to the reservation report page in a new tab.
Configure section
In the "Performance settings" section, check the following boxes:
-
Booking inquiries count to include the number of guest inquiries.
-
Booked nights to include the number of nights the property is booked for the specified dates.
-
Average booking value to include the average revenue earned per reservation.
-
Average nightly rate to include the average amount earned per night per reservation.
Owner reservations
Monitor owner bookings (check-ins within 30 days):
- Booked nights - displays owner and owner-guest booked nights only.
- Revenue loss - an estimation only, based on the average nightly rate.
- Upcoming owner stays.
Owners will see reservations made for themselves, their guests, and other fractional owners’ reservations. For privacy, personal details for other owners’ guest reservations are displayed as ‘Owner guest’.
Click Go to report to be redirected to the reservation report page in a new tab.
Configure section
In the "Owner reservations" section, check the following boxes:
-
Display owner booked nights to include the number of nights reserved by the owner.
-
Display revenue loss to include the estimated revenue loss due to owner reservations.
Guest reviews
Display overall guest rating and the most recent top guest reviews. Only reviews with written descriptions appear, and you can filter to show only 4+ star reviews.
Click View more to view up to 20 reviews.
Configure section
In the "Extras" section, check the following boxes:
-
Display overall guest rating to include the average guest rating.
-
Display guest reviews to include guest reviews.
-
Only show reviews with 4 stars or higher to include reviews that only have a 4-star review or higher.
Help Center articles
Provide owners with clickable links to articles in PDF format that are specific to owners. Click View all to be redirected to the Help Center page in a new tab to view all available articles.
Learn more about managing the Owners Portal Help Center and sending PDF manuals.
Configure section
In the "Extras" section, check the Display help center box to include owners' reservation data.