If you no longer work with a specific booking channel, or the listings associated with an account are no longer under your management, you can disconnect the booking channel account from Guesty. You can reconnect it at any time.
Be sure to disconnect all listings associated with the booking channel accounts you want to disconnect. These listings will remain on the integration page in Guesty.
If you no longer have access to your Guesty account, such as when your free trial ended, contact us to disconnect your booking channels from Guesty on your behalf.
Booking.com / Expedia
Contact us to disconnect your account.
SiteMinder
Contact SiteMinder to disconnect your account.
Vrbo
Lite users: Contact us to disconnect your account.
Pro users: Disconnecting your Vrbo account is an irreversible action. Once the account is disconnected, it cannot be reconnected and all integration data is erased. Any previously connected listings associated with the account will be deactivated and can no longer be managed in Guesty. These listings cannot be republished to the same disconnected account; however, they can be published to a new Vrbo account.
Once a Vrbo account is disconnected from Guesty, it automatically becomes inactive. While this doesn't remove the account entirely, it effectively removes its active status within Guesty's system.
Follow the instructions to disconnect your booking channel via Guesty.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Growth mode.
- Click Distribution.
- Click the relevant booking channel thumbnail.
-
Airbnb: To the right of the relevant account, click Connected and select Disconnect.
BookingPal and Misterbnb: In the top right, click Disconnect.
Vrbo: To the right of the relevant account, click
. - In the pop-up, click Yes, disconnect.
- Refresh the page.
Step by step:
Important:
Only Airbnb accounts can be disconnected. To disconnect a Booking.com or Vrbo account contact us.
- Sign in to your Guesty account.
- Disconnect all the listings under the Airbnb account from Guesty.
-
In Airbnb:
- Sign in to your Airbnb account.
- In the top right corner, click the profile icon.
- From the dropdown, select Account.
- Click the Personal info thumbnail.
- (Optional) Next to "Email address", click Edit, and replace your Guesty integration email with another address to stop receiving notifications in Guesty. Then click Save, enter your Airbnb password, and click Confirm password.
- Click the Privacy & sharing thumbnail.
- Under "Services", click Remove access next to Guesty.
- Click Remove Guesty.
The account and all its listings will be disconnected from Guesty within 15 minutes. Once disconnected, the status will change to “Not connected”. You can now remove the account from Guesty or reconnect it.