When a reservation is made by a guest and the payment processed in Booking.com, Booking.com's processing fee is automatically deducted when the amount is transferred into the trust account in Guesty.
You can reconcile this fee by adding an owner charge or expense in your business model. Follow the steps below.
Limitations
If your listing is in a location where Booking.com remits guest taxes, please note that Booking.com applies two different calculations for their processing fees:
- On the reservation page
The processing fee is calculated on the total guest payment, which includes taxes that will be remitted by Booking.com.
- On the payout page
Booking.com recalculates their processing fee on the net payout transferred to the host account. The net payout is after tax deduction as remitted by Booking.com and not transferred to the host account.
Because Guesty syncs with the data from the reservation page, the calculated amount does not match.
Important:
For listings with taxes remitted by Booking.com, we recommend you don't proceed with this automation. Continue adding this fee as a manual expense until the data sync with Guesty is resolved.
Charge to owner
Step by step:
- In the relevant business model, scroll down to the "Trust account" section.
- Click Trust account income.
- To the right, click Add recurring owner charge.
-
Fill in the relevant details.
Under "Amount to charge", in the "Per" field, select Booking.com payment from the dropdown menu.
When "Booking.com payment" is selected, the value field is automatically grayed out. The value for each reservation will be populated by the actual fee charged.
- Scroll down and click Add.
Charge to PMC
Step by step:
- In the relevant business model, scroll down to the "Trust account" section.
- Click Trust account expenses.
- To the right, click Add recurring expense.
-
Fill in the relevant details.
Under "Expense to add", in the "Per" field, select Booking.com payment from the dropdown menu.
When "Booking.com payment" is selected, the value field is automatically grayed out. The value for each reservation will be populated by the actual fee charged.
- Scroll down and click Add.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Financials to open the dropdown menu. - Under Expenses, select Recurring expenses.
- Under "Define expense creation", select On payment received.
- In the top-right corner, click Next.
- Enter the expense name, category, and vendor.
- Under "Apply expense", select Per booking.com payment from the dropdown.
- In the top-right corner, click Next.
- Choose the payment scenario depending on how the cost is distributed. Each option includes credit/debit payment breakdowns between the relevant stakeholders (vendor, PMC, and/or owner).
- In the top-right corner, click Next.
- Select the relevant listings, and assign to channel Booking.com.
- In the top-right corner, click Next, then click Confirm and create.
Learn more about creating a recurring expense or owner charge.
