Additional contacts provide property owners with flexibility by allowing trusted individuals to access and manage their Owners Portal on their behalf.
This feature also helps property managers handle owners who operate multiple properties under different LLCs. To separate financial data, owner statements, and 1099 forms for tax compliance, create a unique owner profile for each LLC in Guesty. Adding the individual owner as an additional contact across those different LLC profiles allows them to manage all their entities from a single account.
This article explains how additional contacts work, how to add them to owner profiles, and how to manage their access.
Understanding additional contacts
Each additional contact uses a single email address for all Owners Portal accounts they need to access. A separate email for each portal is not required.
Predefined role restrictions for additional contacts don't exist. Additional contacts possess full access to the Owners Portal and perform the same actions as the property owner, including:
View all portal information, including calendars, reservations, and financial data
Create and manage owner stays on behalf of the owner
Access accounting and financial information
Communicate through the portal
Update owner profile information
To clarify each contact's purpose, use descriptive role names when adding contacts, such as "Accountant", "Assistant", or "Managing Member".
Tip:
Monitor portal activity through standard reporting tools. Communicate responsibilities to additional contacts directly to set expectations.
Accessing multiple portals
The centralized access feature provides specific benefits for additional contacts:
Streamlined onboarding: The first invite to the Owners Portal lets a contact set their password. Subsequent invitations prompt a notification to accept the invite, reducing onboarding steps.
Unified access: Additional contacts sign in once to reach all Owners Portal accounts tied to their email. After logging in, they use the Owner Switcher dropdown menu to switch between different owner entities, such as multiple LLCs or owners.
Add additional contacts to an owner profile
To grant an individual portal access, add them as an additional contact to the relevant owner profile. If you need to grant a contact centralized access across multiple owner entities or LLCs, repeat these steps for each distinct profile and enter the exact same personal email address each time to trigger the centralized login experience.
Follow the steps below to add an additional contact.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Operations to open the dropdown menu. - Under Portfolio, select Owners.
- Select the relevant owner or LLC profile.
- In the left sidebar, click Additional contacts.
- Click + Add contact.
- Enter the relevant information.
- Toggle on Access to portal to activate Owners Portal access and send the email invitation.
- Click Save.
- Repeat these steps for every owner profile or LLC linked to this individual if they manage multiple accounts, ensuring you enter the exact same email address each time.
The first invite lets the contact set their password and log in. For additional portals, they receive a notification to accept the invite.
Manage existing additional contacts
Manage contact access from the Additional contacts tab of the relevant owner profile.
- Filter: Search contacts by name, email, role, or access status.
- Provide access: Turn the Access to portal toggle on or off to grant or revoke access, and confirm in the pop-up.
- Send invite: Click Send invite to resend the registration email. Copy the invitation link if you prefer to send it through another communication channel.
-
Edit or delete: Click
next to the contact and choose your action. Confirm in the pop-up.
Important:
Editing an additional contact’s email address after creation is not possible. To change it, remove the contact and add a new one with the correct email address.
Owner reservations as an additional contact
When additional contacts create reservations in the Owners Portal, they can choose:
- Owner reservation – Tagged as created by the owner.
- Owner-guest reservation – Tagged as an owner stay with the owner as the guest.
Reservations by additional contacts don't show a separate label. They appear as created by the owner entity.
