Best practices: Creating a pleasant check-in/check-out experience for your guest

The check-in and check-out experience can be one of the most important factors when it comes to a guest’s review, since it’s the first and last impression your guest will have of the property and their stay.

Use our guide below to create a simple and smooth check-in and check-out experience for your guests.

 

Check-in checklist

Make sure to include the following to provide clear and detailed instructions that make it easy for guests to check-in:

 

Check-out checklist

Make sure to include the following to provide check-out instructions to enhance guest satisfaction by ensuring a smooth departure, reducing confusion, and leaving on a positive note:

  • Provide clear check-out times and instructions via your listing’s reservation policies
  • Add “Departure Instructions” to your listing’s description
    Departure instructions provide guests with a list of check-out tasks they need to complete before leaving the property (e.g. turning things off, throwing the trash away, etc.).
  • Create Auto Messages with check-out instructions (explained below)

 

Creating messaging automations for automated messages

Guests are engaged at the moment they contact you and you might not want to lose this engagement and excitement — meaning it’s crucial to make sure you respond to guest messages. Use our messaging automations and automated message features to streamline communications by automating frequently sent messages like confirmation emails and check-in instructions, to be sent based on specific triggers.

Note:

For Airbnb reservations, make sure you follow Airbnb’s Off-Platform Policy so that your communication with the guest is allowed by Airbnb.
Learn more about this topic with Airbnb's Help Center article and/or our Help Center article.

 

Managing the check-in and check-out experience

Below are our different Guesty features and partners to help you create a pleasant and seamless check-in and check-out experience for your guests.

 

Using digital locks for your property

Digital locks offer convenience and security, as well as, eliminate the hassle of physical keys.
Opting for digital locks can help streamline the check-in and check-out process and make it easier for the guest to access your property throughout their stay.

Managing your digital locks in Guesty

With Guesty Locks Manager, you can manage and track every smart lock you use remotely – all from one dashboard. Your guests can effortlessly enter the property with codes or mobile apps, enhancing their experience and minimizing logistical issues.

Guesty offers integration with different software that helps you automate basic check-in and out tasks. Here are our top recommendations for keyless partners:

Learn more about our additional keyless access partners that integrate with Guesty.
You can also view the list of options in the Marketplace by filtering “Keyless access” partners in the Home Automtation category.

Follow these steps after you’ve selected which digital lock partner/s you’d like to use:

  1. Connect your locks providers.
  2. Link your locks to Guesty properties.
  3. Set up automated messages to share lock codes with your guests.

 

Using Guesty’s Marketplace Partners

From guest management to creating a digital guidebook platform, you can utilize our Marketplace Partners to help you create a more pleasant experience for your guest's stay.

Guest management partners

Offer streamlined operations and enhanced guest experiences by using a platform to automate tasks (such as check-in/out processes, guest communication, etc.). Guest management platforms can help optimize efficiency and ensure smooth operations — resulting in higher guest satisfaction and improved property management.
Here are our top recommendations for guest management partners:

Learn more about our additional guest experience management partners.
You can also view the list of options in the Marketplace by filtering “Check-in management”, “Guest experience” or “Guest App” partners in the Guest management category.

Create a digital guidebook

Anticipating your guests’ needs and providing answers to all their questions can help boost guest satisfaction — especially for tourists who are new to the area.
From automating local recommendations to adding a list of house rules, use our integrated partners to create a digital guidebook for your guests to easily access.
Here are our top recommendations for digital guidebook platform partners:

Learn more about our additional guest experience management partners.
You can also view the list of options in the Marketplace by filtering “Guest experience” partners in the Guest management category.

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