You can use Guesty's Auto Reviews feature to automate the process of posting guest reviews for your Airbnb and Vrbo reservations. For both channels, you select the star rating and the timing for your Auto Review to be sent. For Airbnb, you must also create a template message.
Once the Auto Review settings are configured, the Auto Review feature will be applied to:
- Future reservations
- Existing reservations that are already confirmed but have not checked in yet
Auto Reviews are posted after the relevant guest checks out. By default, auto reviews are sent at midnight the day after check-out, but you can choose to delay the sending.
For example: If a guest checks out on January 23, 2024 at 1:00 PM, they will receive the Auto Review on January 24, 2024 at 12:00 AM.
Requirements
- The listing assigned to the reservation in Guesty must be the same as the listing that was booked on Airbnb or Vrbo.
- The listing must be connected with its channel counterpart.
- Auto Reviews must be activated on the listings that are connected with the channel counterpart.
- Airbnb Auto Review templates must adhere to Airbnb’s content policy, which means the following content isn't allowed:
- Advertising or commercial content
- Spam, unwanted content, or repeated content.
- Content that is Illegal, harmful, sexually explicit, violent, graphic, threatening, or harassing.
- Discriminatory content
- Impersonating to another person, account, or entity.
- Violating another person’s or entity’s rights, including intellectual property and privacy rights.
- Including another person’s private or confidential information, including content that can identify a listing location.
Activating a listing's Auto Reviews for Airbnb
Tip:
Ensure that you post good reviews in accordance with Airbnb's reviews policy. Failure to leave guest reviews will lower your Airbnb ranking score. We also recommend creating several templates to prevent multiple identical reviews.
ֿStep by step:
Note:
If the listing is a multi-unit, Auto Reviews will be managed via the multi-unit's main settings, rather than via a sub-unit's settings. Ensure that sub-units are not connected with Airbnb as individual listings, as reviews are automated via the main listing.
- Sign in to your Guesty account.
- In the top navigation bar, open the mode selector, and select Operations mode.
- Click Properties.
- Click the relevant listing.
- In the left-side menu, click Automation.
- From the dropdown menu, select Auto Reviews.
- Under "Auto Reviews Airbnb", turn on the Active toggle to activate it.
- Select the default star rating to use for your review.
- (Optional) Change the number of days to delay the sending.
- Click Add your first template or Add another template.
Tip:
- Enter the text. Add variables to the template to personalize the reviews. For Auto Reviews, you can only add the following variables: {{guest}}, {{guest_first}}, and {{listing_address_city}}.
- Click Save.
ֿStep by step:
Note:
You can either active or deactivate all of your Auto Review listings — you can't change the activation settings for individual templates.
- Sign in to your Guesty account.
- In the top navigation bar, click Listings.
- Click the relevant listing.
- In the left-side menu, click Automation.
- From the dropdown menu, select Auto Reviews.
- Click Set up Auto Reviews.
- Turn on the Active toggle to activate it.
- Select the default star rating to use for your review.
- (Optional) Change the number of days to delay the sending.
- Click Add your first template or Add another template.
- Enter the text. Add variables to the template to personalize the reviews. For Auto Reviews, you can only add the following variables: {{guest}}, {{guest_first}}, and {{listing_address_city}}.
- Click Save.
Activating a listing's Auto Reviews for Vrbo (Pro only)
ֿStep by step:
Note:
If the listing is a multi-unit, Auto Reviews will be managed via the multi-unit's main settings, rather than via a sub-unit's settings. Ensure that sub-units are not connected with Vrbo as individual listings, as reviews are automated via the main listing.
- Sign in to your Guesty account.
- In the top navigation bar, open the mode selector, and select Operations mode.
- Click Properties.
- Click the relevant listing.
- In the left-side menu, click Automation.
- From the dropdown menu, select Auto Reviews.
- Under "Auto Reviews Vrbo", turn on the Active toggle to activate it.
- Select the default star rating to use for your review.
- (Optional) Change the number of days to delay the sending.
- Click Save.
Deactivating a listing's Auto Reviews
To deactivate Auto Reviews on a listing, switch off the "Active" toggle in the Airbnb section, the Vrbo section, or both.
Tip:
Learn how to stop an Auto Review from being sent for a certain reservation.