Understanding GuestyPay transaction types, managing declined transactions

See details below about the transaction types and transaction statuses found in the GuestyPay transactions summary reports.

Transaction type

Transaction type	Description
Verify	Checks the validity of the payment method provided, e.g. the credit card data validation. This step is crucial in ensuring that the payment information provided is legitimate and that the transaction can proceed securely.
Authorization	Validates the payment information and reserves a security amount on the credit card balance until the actual charge is executed. Authorization transaction helps reducing the risk of fraudulent transactions and credit card misuse.
Void/Partial void	Used to cancel an Authorization transaction. The amount reserved by the Authorization transaction is then released back to the credit card balance.
Capture/Partial capture	The actual deposit of funds after the successful Authorization, meaning funds are transferred from the Buyer’s bank account to the Merchant’s bank account.
Charge	A direct deposit of funds without a prior Authorization transaction.
Refund/Partial Refund	Transaction returns deposited funds back to the Buyer (credit card holder). This transaction is based on a previous transaction (Charge/Capture)
Credit	Used to make a direct credit transaction to the Buyer and is not based on any previous transaction.
Retrieval	A process through which a cardholder requests from the bank for more information about a charge on their account (i.e. receipt for the purchase) because they don't recognize it. The merchant needs to respond by providing information on the charge, otherwise it will become a chargeback. It’s only informational, the amount is not debited.
Chargeback	Used to process a chargeback transaction on a deposit transaction (Charge/Capture). The chargeback process is initiated by the cardholder or the card issuing bank, to reverse the payment transaction that has already been settled.
Representment	Occurs when the processor sends a representment based on the submitted dispute package. It’s only informational, the amount is not debited.
Arbitration	Occurs when a decision has been made whether a dispute has been accepted or the chargeback remains in place. It’s only informational, the amount is not debited.
Reversal	Counters a chargeback transaction.
Credited Chargeback	Chargeback transaction on the deposit that has already been refunded.

Transaction status

Processed: A successfully processed transaction, no action required.
Declined: A transaction which was not successfully processed. Follow the steps below to investigate and take action to fix.

Manage declined transactions

Click the blue down arrow next to the transaction.
Click Processor Details.
Under "Authorization/Error details", find the decline reason.
Review the decline reason and what you can do to resolve it in the chart below.

Decline Reason	Explanation	Next steps
CVV Rejected / CVV2 Mismatch / Invalid CVV	The security code (CVV) entered doesn’t match the one registered with the bank.	Advise your guest to double-check the card number and security code, then try again.
Do Not Honor / Declined - Contact Card Issuer / Transaction Not Permitted by Issuer	Your guest's bank did not approve the transaction.	Your guest will need to contact their bank for more information.
Insufficient Funds	The credit card holder's account does not have enough balance to complete the transaction.	Your guest will need to use a different payment method or ensure sufficient funds are available.
Pick Up Card (any variation such as F, L, NF, S, SF) / Security Violation / Suspected Fraud	The guest’s bank declined the transaction for security reasons.	Your guest should contact their bank for more information about this decline.
Account Closed	The card is no longer active or was closed by the issuing bank.	Your guest will need to use another payment method.
Activity Limit Exceeded / Exceeds Withdrawal Limit	The card or account has reached its transaction or withdrawal limit.	Your guest should contact their bank to adjust limits or use another payment method.
Amount Exceeds the Maximum Allowed	The transaction amount is higher than the bank’s limit for a single payment.	Try processing a smaller amount or use a different payment method.
Authentication Failed	The system couldn’t verify the user’s login or authentication.	Try logging in again from a new browser window and reattempt the transaction.
Blocked (First Use)	The card is new and hasn’t been properly activated or unblocked.	Your guest should contact their bank to activate the card.
Expired Card	The card has expired.	Ask your guest for another valid or updated card.
Invalid Card Number	The card number is incorrect or no longer valid.	Verify with your guest and re-enter the correct card number.
Re-enter Transaction / Response Timeout	A temporary issue occurred during processing.	Please try the transaction again.
Already Refunded	The transaction you’re trying to refund was already refunded.	No further action is needed.

Related to:

GFP: Reservation Payments