GuestyPay transactions and transactions summary reports

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The GuestyPay transactions and transactions summary reports give you a high-level insight into the fine details concerning your payment transactions. Read more below.

Terms to know

Sales - processed charges
Credits - refunds
Chargeback - the reversal of a payment made by a client to a merchant
Sub-accounts - GuestyPay payment processing accounts
Platform accounts - Guesty accounts
Settlements - daily summary of transactions
Balance - the total amount of money in the GuestyPay processing account
Payouts - money taken out of the GuestyPay account balance and moved to your bank account

Accessing the reports

Step by step:

Sign in to your Guesty account.
In the top navigation bar, click the mode selector and select Financials mode.
Click Payment processing.
In the GuestyPay section, click on Payment dashboard.
You will be redirected to the dashboard login page. Insert your username and password and click Sign in.
Once inside your GuestyPay dashboard, click Sub-account reports.
Select Transactions or Transactions summary.

Transactions summary report

The transactions summary shows your daily GuestyPay activity. At the top of the report, select the relevant Guesty account in the Select platform account(s) dropdown menu and the relevant GuestyPay account in the Select sub-account(s):

Data displayed in the report:

The transactions summary highlights the following data:

Date
Number of sales - number of sales transactions
Amount of sales - total amount of sales transactions
Number of credits - number of refunds
Amount of credits - total amount of refunds
Number of chargebacks
Amount of chargebacks
Total amount - total transaction amount (Sales - credits + chargebacks)

Date range view

The date range view is the first view seen in the upper-left corner tab of your report. In the Date Range view, you have the opportunity to search by the following dates:

System date - date the transaction was recorded by the GuestyPay system
Merchant date - date the payment was received by the merchant
Settlement date - date the funds were processed

Additional filters:

Additionally, you can search by the following time periods:

Today
Yesterday
Last 2 days
Current week
Last 7 days
Last 14 days
Last week
Current month
Last 30 days
Last month
Current year
Last year
Customized date range

Note:

The default date range is set to the "Last 2 days" time period. Make sure to select the appropriate time range in order to see your desired results.

Tip:

Click the blue downward arrow next to each transaction to see the payment method used in each transaction.

Transaction details view

The transaction details view allows you to search by payment method, currency, and terminal ID (the unique transaction ID). Click on the second tab of the report labeled Transaction details to see this view.

Transactions report

The transactions report highlights all your transactions processed in GuestyPay. This is a useful report to export to Excel or CSV to keep as a record. Find more details about the transaction types and statuses here.