GuestyPay transactions and transactions summary reports

The information in this article is relevant only for Pro users at this time.

The GuestyPay transactions and transactions summary reports give you a high-level insight into the fine details concerning your payment transactions. Read more below.

Terms to know

Sales - processed charges
Credits - refunds
Chargeback - the reversal of a payment made by a client to a merchant
Sub-accounts - GuestyPay payment processing accounts
Platform accounts - Guesty accounts
Settlements - daily summary of transactions
Balance - the total amount of money in the GuestyPay processing account
Payouts - money taken out of the GuestyPay account balance and moved to your bank account

Accessing the reports

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Financials mode.
  3. Click Payment processing.
  4. In the GuestyPay section, click on Payment dashboard.
  5. You will be redirected to the dashboard login page. Insert your username and password and click Sign in.
  6. Once inside your GuestyPay dashboard, click Sub-account reports.
  7. Select Transactions or Transactions summary.

Transactions summary report

The transactions summary shows your daily GuestyPay activity. At the top of the report, select the relevant Guesty account in the Select platform account(s) dropdown menu and the relevant GuestyPay account in the Select sub-account(s):

The transactions summary highlights the following data:

  • Date
  • Number of sales - number of sales transactions
  • Amount of sales - total amount of sales transactions
  • Number of credits - number of refunds
  • Amount of credits - total amount of refunds
  • Number of chargebacks
  • Amount of chargebacks
  • Total amount - total transaction amount (Sales - credits + chargebacks)

Date range view

The date range view is the first view seen in the upper-left corner tab of your report. In the Date Range view, you have the opportunity to search by the following dates:

  • System date - date the transaction was recorded by the GuestyPay system
  • Merchant date - date the payment was received by the merchant
  • Settlement date - date the funds were processed

Additionally, you can search by the following time periods:

  • Today
  • Yesterday
  • Last 2 days
  • Current week
  • Last 7 days
  • Last 14 days
  • Last week
  • Current month
  • Last 30 days
  • Last month
  • Current year
  • Last year
  • Customized date range

Note:

The default date range is set to the "Last 2 days" time period. Make sure to select the appropriate time range in order to see your desired results.

Tip:

Click the blue downward arrow next to each transaction to see the payment method used in each transaction.

Transaction details view

The transaction details view allows you to search by payment method, currency, and terminal ID (the unique transaction ID). Click on the second tab of the report labeled Transaction details to see this view. 

Transactions report

The transactions report highlights all your transactions processed in GuestyPay. This is a useful report to export to Excel or CSV to keep as a record. Find more details about the transaction types and statuses here.

In the report, you will see the following data:

  • Transaction type
  • Status
  • Amount
  • System date
  • Merchant transaction ID (Guesty Reservation ID)
  • Processor transaction ID
  • Credit card number
  • Credit card owner name
  • Transaction ID 
  • Sub-account name (specific GuestyPay account)

Note:

The merchant transaction ID is the reservation confirmation code for each transaction. This ID is the link between the transaction in GuestyPay reports and the reservation on the Guesty platform. You can use it to search for a specific reservation within the Guesty platform search bar and when the reservation is searched for, you will also see the payments collected within the reservations tab in the Guesty Platform.

Find more detailed information by clicking on the blue downward arrow

next to each transaction to see a breakdown of the following information:

  • Transaction details
  • Processor details
  • CC/Account details
  • CC/Account owner details
  • Applied fees
  • Related transactions

Note:

The total transaction amount can be either positive or negative depending on the circumstances. For instance, if the total is a negative number, it is a credit that was sent back to the customer’s credit card as a refund or chargeback. If the total is a positive number, it is a normal processed payment.

 Date range view

The date range view is the first view seen in the upper-left corner tab of your report. In the Date Range view, you have the opportunity to search by the following dates:

  • System date - date the transaction was recorded by the GuestyPay system
  • Merchant date - date the payment was received by the merchant
  • Settlement date - date the funds were processed

Additionally, you can search by the following time periods:

  • Today
  • Yesterday
  • Last 2 days
  • Current week
  • Last 7 days
  • Customized date range

Transaction details view

In the transactions details view, search for transactions with the following options:

  • Transaction ID
  • Merchant transaction ID
  • Transaction type
  • Payment type
  • Service purchased type
  • Transaction description
  • Merchant free text
  • Currency
  • Status
  • Terminal ID
  • Transaction source
  • Min/Max amount

Additional views

Processor details view

In the processor details view, search for transactions via the following options:

  • Processor transaction ID
  • Authorization code
  • System error code
  • Processor error code
  • CVV response
  • AVS response
  • CHB/Retrieval reason code
  • Processor
  • Dynamic descriptor
  • MID

CC/Account details view

In the CC/Account details view, search for transactions via the following options:

  • Payment method
  • CC/Account number
  • Bin number
  • Token
  • Entry mode

CC/Account owner details view

In the CC/account owner details view, search for transactions via the following options:

  • CC/Account owner name
  • CC/Account owner ID
  • CC/Account owner email
  • CC/Account owner phone
  • CC/Account owner country
  • CC/Account owner state
  • CC/Account owner address
  • CC/Account owner city
  • CC/Account owner zip/postal code
  • CC/Account owner IP address
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