Changing the price of an additional fee

After you set up your additional fees, they are added to reservations and reflect the price the guest knows they are going to pay for each extra service.

If a reservation has an additional fee with the wrong price, or if you decide to change the price, you can. Ask yourself if you want to change the price on just one reservation, or if you want the price to change across reservations, which requires editing the fee setup.

Examples:

  • You have a $100 pool fee, but your new cleaner charges more, and you decide to start charging $150. Edit the price where you originally set up the fee to make sure future reservations get the $150 fee. As explained below, existing reservations will not be affected, since those guests already know they are supposed to pay $100. If you decide to change the price for existing reservations (we recommend confirming with the guest first), you can edit each reservation separately.
  • You have a $100 pool fee, but your guest is disappointed, and you decide to give them a discount. Edit the price on their reservation only.

Follow the instructions below based on your current needs.

Update the additional fee on one existing reservation

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Reservations.
  4. Click the relevant reservation.
  5. At the top of the page, click Balance due/Payout.
  6. In the "Guest invoice" section, hover over the relevant fee and click the pencil icon to the right. If the pencil does not appear, contact us to edit the fee for you.
  7. In the pop-up, update the relevant information.

    Important:

    This additional fee is already part of the reservation, which means the guest knows the price. If you increase it without notifying them, they will know.

  8. Click Save.

Update the additional fee for future reservations

Before you can edit the setup of an additional fee, you need to figure out where it was set up in the first place. If the fee is relevant for all (or most) of your listings, it should be under your account settings, but if it is only relevant to specific listings (if only they have a pool, for example), it should be set up on those listings.

Note:

Additional fees that are already part of existing reservations will not be affected, since the guests already know how much they are supposed to pay for it. If you decide to change the price of an additional fee on an existing reservation (we recommend confirming with the guest first), follow these steps.

Fees relevant to all/most listings (account level)

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Financials mode.
  3. Click Financial settings and select Additional fees.
  4. In the top-right corner, click Edit.
  5. Find the fee you want to edit, and click it.
  6. Under "Amount", you can switch between percentage and fixed amount, change the price, and choose a different quantifier. 

Fees relevant to a specific listing (listing level)

Pro users Lite users

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click Properties.
  3. Find the property with the additional fee you want to edit (filters above the table to the left and columns to the right can help you search).
  4. Click the property to open the listing page.
  5. In the left menu, click Pricing & policies and select Pricing.
  6. Find the "Additional fees & charges" section and click Edit to the right.
  7. Click the additional fee you want to edit.
  8. Under "Amount", you can switch between percentage and fixed amount, change the price, and choose a different quantifier.

Important

Additional fees that are manually added remain as non-canceled invoice items after a reservation is canceled.
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