When you collect a payment, such as cash, outside of Guesty, you record it to make sure the reservation's payments are accurate and up to date. When you record the payment, you enter the details, such as the amount and date - manually. If you entered the wrong amount or if you need to choose a different date, for example, follow the instructions below.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Reservations. - Select the relevant reservation.
- In the left submenu, click Payments.
- Click the relevant payment line.
- In the side panel, select Edit payment. This action is not available if the payment is in a locked accounting period.
- Enter the relevant details.
- Click Save.
Canceling a recorded payment
Payments collected outside of Guesty can be recorded to update the reservation balance. If a payment was recorded incorrectly or by mistake, you can cancel it. Follow the instructions below.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click Reservations.
- Click the relevant reservation.
- In the left submenu, click Payments.
- Click the relevant payment line.
- In the side panel, select Cancel payment.
- In the pop-up, click Yes, cancel payment.
The amount canceled will be automatically added to the reservation's balance due.