Troubleshooting error messages when assigning owner and listings

You can add an owner to listings via the property listing's page or assign a listing to an owner via the Owners page.

Check out the instructions below if you encountered an error when trying to add or assign an owner to a listing.

 

Creating a new owner and assigning a listing

Error message displayed

Explanation/resolution

Error message:
Error validating listing owners: Cannot fetch listings. Assignment is not allowed. Please try again later.

If you tried to add/create an owner and assign a listing, but this error occurred, it could be due to the fact that the selected listing is inactive.

To resolve this issue:

  1. Make sure you've activated your listing by turning on the Listing is active toggle (located in the listing's settings).

 

Adding an owner to a listing

Error message displayed

Explanation/resolution

Error message:
No owner assigned yet.


If you’re unable to add an owner to a listing, it might be because you haven't assigned an owner to the property yet.

View the instructions above to assign your owner to a property listing via the listing's page.

 

Adding an owner to a Business Model listing

Error message displayed

Explanation/resolution

Error message:
Listing couldn't be assigned as it already has an owner assigned and listings assigned to business models cannot have more than 1 owner.


If you’re unable to add an owner to a listing with a business model, it could be because the listing already has an owner.
While owners can have more than one property, a listing that is assigned to a business model can have only one owner.

To resolve this issue:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Properties.
  4. Click the relevant listing.
  5. If this property type is a multi-unit, select the relevant sub-unit.
  6. In the listing's menu, click Licensing & ownership.
  7. Click the edit button under the "Property owner (optional)" field.
  8. Under "Owner(s) name", make sure you have only one owner selected.
    You can click the x next to any additional owner names to remove them.

 

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