Troubleshooting error messages when assigning owner and listings

If you’re unable to add an owner to a listing with a business model, it could be because the listing already has an owner.
While owners can have more than one property, a listing that is assigned to a business model can have only one owner.

To resolve this issue:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Properties.
4. Click the relevant listing.
5. If this property type is a multi-unit, select the relevant sub-unit.
6. In the left-side menu, click Licensing & ownership.
7. Click the edit button under the "Property owner (optional)" field.
8. Under "Owner(s) name", make sure you have only one owner selected.
   You can click the x next to any additional owner names to remove them.

If you’re unable to add an owner to a listing, it might be because you haven't assigned an owner to the property yet.

View the instructions above to assign your owner to a property listing via the listing's page.

If you tried to add/create an owner and assign a listing, but this error occurred, it could be due to the fact that the selected listing is inactive.

To resolve this issue:

1. Make sure you've activated your listing by turning on the Listing is active toggle (located in the listing's settings).

If you’re unable to add an owner’s email address, and received an "email address already in use" error message while creating or editing an Owner Profile, it may be because the owner is already registered in the Guesty system.

This can happen due to a few different reasons, including:

1. The owner was a past client and used to have an Owner Profile with the same email address—meaning the profile was deleted.
2. The owner is also a client of a different Guesty user, and has an Owner Profile with the same email address.

To resolve this issue:

Add +1 before the @ symbol in the owner's email address.
For example: john.smith+1@guesty.com

Error message:
Listing [] couldn't be assigned as it already has an owner assigned and listings assigned to business models cannot have more than 1 owner.

The following property can't be assigned because it is shared by multiple owners. Please visit the property page to assign ownership shares. 

If your account has the fractional ownership feature enabled, all listing assignments must be done through the "Properties" page only. 

To resolve this issue:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Properties.
4. Select the relevant property.
5. In the left-side menu under “Details & layout”, click Owner & license.
6. In the "Property owner" section, click Edit.
7. Select an owner from the dropdown menu.
8. Click + Assign owner to add additional owners.
   
   • To change an owner, select a different owner from the dropdown menu.
   • To add a new owner not yet listed, select + Create new owner from the dropdown menu. Enter the relevant details and click Add owner. Confirm the action in the popup.
9. Under “Owners share”, enter the percentage or use the up and down arrows to adjust each owner's share of the property. Ensure the total percentage adds up to 100%.
10. Click Save.

    An error will occur if the owner percentages do not total 100%.