The fees summary report provides a complete daily overview of all the outgoing fees and reserves that have been processed on a specific sub-account. For example, fees charged by GuestyPay and fees charged by the credit card company. See more below.

Terms and Fee details

Terms to know

Sub-accounts - GuestyPay payment processing accounts.
Platform accounts - Guesty accounts.
Fee target - recipient of a fee with two options: Reserve Balance and Outgoing (all fees except Reserve).

Fee type has the following relevant options:

  • Per Transaction Fees  – a fee calculated as a fixed amount and/or a percentage amount per each transaction (i.e., Processing fee, Reserve fee)
  • Scheduled Fees  - a fee with a fixed amount will (re)occur in the time interval specified (i.e., Monthly fee, Account activation fee).

Fee names represent the actual fees applied on the relevant Transactions Types and Statuses.

Fee details

Fee name - Dashboard

Transaction types

Transaction status

Fee name - Pricing

VI/MC/DS Discount Rate

Capture, Partial Capture, Charge


Processing Fee % (i.e. 2.9% for the US)

Transaction Fee

Authorization, Charge, Refund, Partial Refund, Credit

Processed, Declined


Processing Fixed Fee (i.e. $0.3 for the US)

International Card Fee

Capture, Partial Capture, Charge


International Card Fee

Virtual Card Fee

Capture, Partial Capture, Charge


Virtual Card Fee

Chargeback Fee



Chargeback event

Chargeback Mediation Fee



Chargeback event

Chargeback Reversal Fee

Reversal Processed

Chargeback event

Retrieval Fee

Retrieval Processed

Chargeback event

Reserve (90 days)

Capture, Partial Capture, Charge Processed Rolling Reserve

Account Activation Fee


Onboarding Fee

Monthly Service Fee


Monthly Fee


Accessing the report

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Financials mode.
  3. Click Payment processing.
  4. In the GuestyPay section, click on Payment dashboard.
  5. You will be redirected to the dashboard login page. Insert your username and password and click Sign in.
  6. Once inside your GuestyPay dashboard, click Sub-account reports.
  7. Select Fees Summary.


Fees summary report

At the top of the report, select the relevant Guesty account in the Select platform account(s) dropdown menu and the relevant GuestyPay account in the Select sub-account(s):


The default date range is set to the "Last 2 Days" time period. Make sure to select the appropriate time range in order to see your desired results.

Find more detailed information by clicking on the blue downward arrow next to each fee date to see a breakdown of the transactions for each date that shows the following information of whether the fee is a percentage or a fixed amount:

  • Transaction system date
  • Transaction ID
  • Transaction type
  • Transaction amount
  • Billing amount
  • Per trx amount
  • Per trx percentage
  • Fee amount
  • Fee target 


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