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  4. Navigating the GuestyPay reports

Using GuestyPay Payouts and Payouts Reconciliation reports

The Payouts report gives a detailed overview of the payouts taken out of the account balance and moved to the associated bank account registered to GuestyPay. This report shows the payout and not their associated information such as related reservations, deducted fees, etc.

The Payouts Reconciliation report helps you link your payouts with their related transacations and reservations.

Read more below.

Terms to know

Sales - processed charges
Credits - refunds
Chargeback - the reversal of a payment made by a client to a merchant
Sub-accounts - GuestyPay payment processing accounts
Platform accounts - Guesty accounts
Settlements - daily summary of transactions
Balance - the total amount of money in the GuestyPay processing account
Reserve Balance - 10% of the total of all GuestyPay transactions are kept in a reserve balance and held for 90 days in order to account for any refunds or chargebacks that could occur
Payouts - money taken out of the GuestyPay account balance and moved to your bank account
Outgoing fees - total fees for a transaction

How to access the reports

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Financials mode.
  3. Click Payment processing.
  4. In the GuestyPay section, click Payment dashboard.
  5. You will be redirected to the dashboard login page. Insert your username and password and click Sign in.
  6. Once inside your GuestyPay dashboard, click Sub-account reports.
  7. Select Payouts or Payouts reconciliation.

Payouts report

The Payouts report shows the exact amounts sent to your bank account for each day. At the top of the report, select the relevant Guesty account in the Select platform account(s) dropdown menu and the relevant GuestyPay account in the Select sub-account(s):

The Payouts report highlights the following data:

  • Payout ID
  • Creation Date
  • Modification Date
  • Payout Method (ACH means wire transfer)
  • Payout Type
  • Amount
  • Status
  • Sub-Account
  • Platform Account

Important:

If you have a negative settlement or no money in your account on a particular day, we will not issue a payout. These are seen as negative amounts in the report. In rare cases, GuestyPay may request to withdraw funds from your account to cover a negative balance.

Note:

Your payouts will be sent to your bank account seven days after they are received by GuestyPay. It may take a few days after the payout is sent for the wire transfer to be complete. Contact your bank for more information on their wire transfer turnaround times.

Date range view

The Date Rate View is the first view seen in the upper-left corner tab of your report. In the Date Range view, you have the opportunity to search by creation date and modification date of your payout and the following time periods:

  • Today
  • Yesterday
  • Last 2 Days
  • Current Week
  • Last 7 Days
  • Last 14 Days
  • Last Week
  • Current Month
  • Last 30 Days
  • Last Month
  • Current Year
  • Last Year
  • Customized Date Range

Note:

The default date range is set to the "Last 2 Days" time period. Make sure to select the appropriate time range in order to see your desired results.

Find more detailed information about your payout by clicking on the blue downward arrow next to each transaction to see a breakdown of the wire transfer information. This information includes everything you need to know about your wire transfer.

Note:

You can check the bank account number where the payout will be sent to next to "Account Number" in the "Payout Method" section.

Additional views

Payout details view

In the Payout Details view, search for payouts via the following options:

  • Payout ID
  • Payout Type
  • Payout Name/Descriptor
  • Status of payout

Transaction Details View

In the Transactions Details view, search for payouts via the following options:

  • Payout method
  • Min/max amount
  • Currency

Processor Details view

In the Processor Details view, search for payouts via the following options:

  • Authorization code
  • System Error code
  • Processor Error code
  • Processor

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Payouts Reconciliation report

The Payouts Reconciliation report is your ultimate high-level glance at all the data within your GuestyPay account. This report is the most useful to export as an Excel or CSV in order to have all your account information in one place. This report makes payout reconciliation simple because it shows the connection between the original transaction from the reservation and the payout received.

The Payouts Reconciliation report highlights the following data:

  • Payout ID
  • Process Date
  • Reject/Return Date
  • Payout Type
  • Payout Method
  • Amount
  • Status
  • Sub-Account
  • Platform Account

Find more detailed information by clicking on the blue downward arrow next to each payout to see a breakdown of the following information:

  • Daily Settlements
    • Sales
    • Credits
    • Chargebacks
    • Outgoing Fees
    • Interchange Fees
    • Reserve Fees
    • Incoming Fees
  • Reserve Releases
  • Balance Adjustments
  • Payout Adjustments

Date range view

The Date Rate View is the first view seen in the upper-left corner tab of your report. In the Date Range view, you have the opportunity to search by the process date and the reject/return date of your payout and the following time periods:

  • Today
  • Yesterday
  • Last 2 Days
  • Current Week
  • Last 7 Days
  • Last 14 Days
  • Last Week
  • Current Month
  • Last 30 Days
  • Last Month
  • Current Year
  • Last Year
  • Customized Date Range

Additional views

Payout details view

In the Payout details view, search for payouts via the following options:

  • Payout ID
  • Payout Type
  • Payout Name/Descriptor
  • Status of payout
  • Payout method
  • Min/max amount
  • Currency

Processor details view

In the Processor details view, search for payouts via the following options:

  • Authorization code
  • Process error code
  • Processor

Reconciliation details view

In the Reconciliation details view, search for payouts via the following options:

  • Transaction ID
  • Merchant Transaction ID
  • Processor Transaction ID

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