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Using GuestyPay Payouts and Payouts Reconciliation reports

The Payouts and Payout reconciliation reports help you track funds moving from your account balance to your bank account. Use these reports to view payout statuses and link payments to specific reservations and transactions.

Understand payout terms

Review the common terms below to better understand your GuestyPay data.

  • Sales: Processed charges

  • Credits: Refunds issued to guests

  • Chargeback: A payment reversal initiated by a client

  • Sub-accounts: Individual GuestyPay payment processing accounts

  • Platform accounts: Your Guesty accounts

  • Settlements: A daily summary of transactions

  • Balance: Total funds currently in the GuestyPay processing account

  • Reserve Balance: A held amount (10% of transactions) kept for 90 days to cover potential refunds or chargebacks

  • Payouts: Funds transferred from your GuestyPay balance to your bank account

  • Outgoing fees: Total fees associated with a transaction

See more details in Understanding GuestyPay payout statuses and rejection codes.

Access the reports

Follow the steps below to access your GuestyPay reports.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Financials mode.
  3. Click Payment processing.
  4. In the "GuestyPay" section, click Payment dashboard.
  5. Enter your username and password on the login page and click Sign in.
  6. In the GuestyPay dashboard, click Sub-account reports.
  7. Select Payouts or Payouts reconciliation.
Use the Payouts report

The Payouts report displays the exact amounts sent to your bank account daily. This report focuses on the payout movement rather than individual reservation data.

At the top of the report, use the Select platform account(s) and Select sub-account(s) dropdown menus to filter your data.

Important:

GuestyPay does not issue a payout if you have a negative settlement or no funds available on a specific day. These appear as negative amounts. In rare cases, GuestyPay may withdraw funds from your bank account to cover a negative balance.

Data highlights

The report includes the following details:

  • Payout ID and type

  • Creation and modification dates

  • Payout method (e.g., ACH/wire transfer)

  • Amount and status

  • Sub-account and platform account

Note:

Payouts typically reach your bank account seven days after GuestyPay receives the funds. Processing times vary by bank.

Filter by date range

The Date range view is the default tab in the top-left corner. Use this to filter by "Creation Date" or "Modification Date".

  • Default setting: The report defaults to the Last 2 Days

  • Options: Choose from preset ranges like Today, Last 30 Days, or a Customized Date Range

View payout details 

Click the blue downward arrow next to a transaction to expand the wire transfer details. You can verify the destination bank account under Account Number in the "Payout Method" section.

Explore additional views

  • Payout details: Search by Payout ID, Type, Descriptor, or Status

  • Transaction details: Filter by Payout method, Min/max amount, or Currency

  • Processor details: Search using Authorization codes or System Error codes

Use the Payouts Reconciliation report

The Payouts Reconciliation report provides a high-level overview of all GuestyPay data. It links original reservation transactions to the payouts you receive, making it the best report for accounting.

Data highlights

In addition to standard payout data, expanding a payout (using the blue downward arrow) reveals a breakdown of:

  • Sales and credits

  • Chargebacks

  • Fees (Outgoing, Interchange, Reserve, and Incoming)

  • Reserve releases

  • Balance and payout adjustments

Filter and view options

This report shares similar filtering options with the Payouts report, including the Date range view and Processor details view.

It also includes the Reconciliation details view, which allows you to search by:

  • Transaction ID

  • Merchant Transaction ID

  • Processor Transaction ID

Related to:

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