This article explains the different statuses your payouts can have and how to resolve common rejection errors. Understanding these codes helps you manage your cash flow and ensures you receive your funds without unnecessary delays.
Payout statuses
When you view your payouts in Guesty, each transaction displays a status that indicates where your funds are in the processing cycle.
| Status |
What it means |
Next steps |
| Processed |
Success! Your payout is on its way. |
No action needed. Allow the standard banking settlement period for funds to appear in your Guesty account. |
| Pending Due Date |
The payout is scheduled and pending processing according to your settlement terms. |
No action needed. |
| Rejected by Processor |
Your bank or the processing network couldn't accept the transfer. |
Review the rejection codes below to find the specific reason and fix. |
| Declined by Processor |
This is typically a technical issue between the payments and banking systems. |
No action needed. Our payments team is likely already working on it. Contact our CX Team if the issue persists. |
| Declined by User |
The payout was manually stopped or declined within the system. |
This usually requires a manual review. Contact our CX Team to resolve this. |
Troubleshoot "Rejected by Processor" errors
If a payout is rejected, a specific code appears in your "Processor Details." Use the tables below to interpret these codes and get your payouts back on track.
United States (ACH codes)
| Code |
Error description |
What's happening |
How to fix it |
| R01 |
Insufficient funds |
There weren't enough funds in the account to process a related debit. |
Ensure sufficient funds are available. We’ll retry the transaction. |
| R02 |
Account is closed |
The bank account on file is no longer active. |
Contact your bank or provide GuestyPay with new bank account details. |
| R03 / no_account |
Unable to locate account |
The account number is valid, but the bank can't find a match for the name provided. |
Verify your account details in GuestyPay. |
| R04 |
Invalid account number |
The structure of the account number is incorrect. |
Verify your account details in GuestyPay. |
| R08 |
Payment stopped |
A "stop payment" order was placed on this transfer. |
Contact your bank to authorize GuestyPay transactions. |
| R20 |
Account restricted |
Your account doesn’t support ACH or has hit a transaction limit. |
Speak with your bank to enable ACH or provide new bank account details. |
| R23 |
Credit entry refused |
The receiving bank rejected the deposit. |
Confirm with your bank that your account can receive credits. |
Canada (EFT codes)
| Code |
Error description |
What's happening |
How to fix it |
| 901 |
Insufficient funds |
There weren't enough funds in the account to process a related debit. |
Ensure sufficient funds are available. We’ll retry the transaction. |
| 902 |
Account not found |
The bank account number provided does not exist. |
Verify your account details in GuestyPay. |
| 905 |
Account closed |
The bank account on file is no longer active. |
Contact your bank or provide GuestyPay with new bank account details. |
| 911 |
Account frozen |
Your bank has placed a hold on this account. |
Contact your bank directly to resolve the hold. |
| 912 |
Invalid account number |
The account number format is incorrect. |
Verify your account details in GuestyPay. |
| 914 |
Incorrect name |
The name on your GuestyPay profile doesn't match the bank's records. |
Verify your account details in GuestyPay. |
EU and UK (SEPA and Faster Payments)
| Code |
Error description |
What's happening |
How to fix it |
| 50025 |
Invalid recipient account |
The name on your GuestyPay profile doesn't match the bank's records. |
Verify your account details in GuestyPay. |
| 50200 / Fail |
Internal system error |
A temporary technical glitch occurred during processing. |
Wait 24 hours. If the issue isn't resolved, contact our CX Team. |
| 50000 |
Service unavailable |
The banking network was temporarily down. |
No action needed. This usually resolves on the next retry. |
Note:
If you see a code that isn't listed in these tables, contact us for further assistance.