If a message that is missing from the Inbox was forwarded to your email by email@example.com, it means that a guest reached out to you from an email address that is not saved in Guesty.
Guest messages will be received in the Inbox:
- If they are sent from an email address that is saved in Guesty.
- If the guest is replying to a message that was sent from the Inbox, even if that reply was sent from an email address that is not saved in Guesty.
However, if a guest initiates a conversation from an email address that is not saved in Guesty, the message will not be received in the Inbox and will only be forwarded to you by firstname.lastname@example.org.
To prevent this from happening again, add any new email address to the reservation's guest details. Future messages sent by any of these addresses will appear in the Inbox.
We're here to help you resolve issues as quickly as possible. See more in our Troubleshooting category.