Use Advanced Analytics to view in-depth analytical data of your communication with guests. Plan your team's working hours based on the expected volume of messages or create training opportunities by viewing a team member's average response time. You can also improve your automation setup by comparing the number of messages automatically sent versus messages sent manually by your team.
A communication cycle is the elapsed time between you sending a message and the guest responding. This can be a reply message to a guest or an original message that was sent to the guest. If a guest does not respond and a second message is sent, it will still be considered one cycle. A new cycle is started as soon as the guest responds.
Follow the instructions below to view your guest communication data.
Important:
Advanced Analytics does not recognize occupancy for reservations that have a check-in date from before the listing was activated.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Growth mode.
- Click Analytics.
- Under "Dashboards" on the left, click Communication.
- Under "Filters" on the right, hover over "Dates".
- Click the pencil icon.
- Select the relevant date range.
- Click Ok.
The relevant data will appear in the center panel. Click each item in the panel for a further breakdown. If relevant, edit the filters on the right side by clicking the pencil icon.