Advanced Analytics is a premium feature. Contact us to activate it.
Use Advanced Analytics to view detailed guest communication data. Plan team schedules by reviewing message volumes and identify training needs by analyzing team member response times. Improve automation by comparing the number of automated messages with those sent manually.
What is a communication cycle?
A communication cycle is the elapsed time from when you send a message to when the guest responds. Any follow-up message you send before the guest replies is still part of the same cycle. A new cycle starts as soon as the guest replies.
How is ART (Average Response Time) calculated?
ART measures the average time it takes your team to respond to guest messages. The calculation includes:
- All direct guest-to-team messages
- The time between a guest message and the first team or automated response
ART excludes automated system acknowledgments that do not answer guest queries and any guest messages outside set business hours (if business hours are configured). This ensures ART reflects real, actionable response times.
ART only accounts for the initial reply to each guest message in a cycle.
Important:
Advanced Analytics does not recognize occupancy for reservations that have a check-in date from before the listing was activated.
View your guest communication data
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Growth mode.
- Click Analytics.
- Under "Dashboards" on the left, click Communication.
- Under "Filters" on the right, hover over "Dates".
- Click
. - Select the relevant date range.
- Click Ok.
The communication data appears in the center panel. Click any item in the panel to see a further breakdown. To adjust filters, click next to any filter on the right side.
Tip:
Reset all filters by clicking the
icon. You can save filters for quick access and download the data as needed.