Need people who are service-oriented, well-trained, experienced, and know how to sell listings? Leave that work to us and focus on what’s really important: growing your business.
Our Guest Service Experts are working 24/7 to ensure that you won’t miss any inquiries or booking requests and that your guests will receive a highly professional and hospitable service. You can choose to use this service at all times or only during your off-hours, such as evenings, weekends, and holiday periods. Your team will communicate with guests as usual during their scheduled hours, and our Guest Service Experts will handle the rest. The off-hours can be customized to fit your business needs.
Based on your preferences, our Guest Service Experts will screen your potential guests, approve or decline bookings and answer any incoming questions to which we already have the answer.
From WiFi passwords, parking arrangements to washing machine instructions - we store every piece of information that you send us so we can answer these questions on your behalf.
Get in touch with an expert to activate this service in your account.
Our Guest Service Experts can handle all communication with your guests. You can choose whether our experts will present themselves as Guesty or impersonate you as the host. We can contact guests via email, booking channel messages, SMS, and telephone. Currently the service is available in English only.
Guest Service Experts can be reached by sending an email to service@guesty.com.
How can Guest Communication Services increase my occupancy rate?
Our Guest Service Experts will utilize their years of experience in communicating with guests and aiding in the booking process to convert an inquiry into a confirmed reservation.
Our reliable service includes quick responses, a highly personalized approach, and a deep understanding of the market, which help us to understand your guest's needs.
Can Guest Communication Services handle key exchanges?
Our Guest Service Experts do not carry out on-the-ground interactions. However, we are happy to take care of arranging the key exchange for you by offering the communication, coordination, and scheduling of all on-the-ground services.
If you have a smart lock or a lockbox, we will communicate with your guests about securing entry to your property. If you have a contact person, such as a neighbor, friend, or third-party service, we will gladly coordinate with them for guest arrival times and delays.