The information in this article is relevant only for Pro users at this time.

Safely is a short-term rental insurance specialist that provides hosts and property management companies with a Damage Waiver product, aimed at protecting them from damages caused to their properties during guest stays. This can help prevent friction with property owners when a property is damaged and will eliminate the need for a security deposit from guests, who may not want to provide it.

Safely also offers guest verifications; a guest screening service that helps you avoid guests known to cause intentional damage and guests with a criminal record.

Follow the instructions below to connect to Guesty-Safely for the Damage Waiver product.

Connect to Safely

Copy the Guesty API Key

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the icon drop-down menu and select Setup mode.
  3. Click Integrations, then select Marketplace.
  4. On the Guesty-Safely thumbnail, click Connect.
  5. In the top-right corner, click Connect.
  6. Click the API Key to copy it.
  7. Click Ok.
  8. Scroll down to "Partner website" and click the link.
  9. Follow the instructions on the Safely onboarding page: At this stage you will be able to include guest verifications.
  10. You will receive an email from Safely: Enter your e-signature to accept the Terms and Conditions.
Once the process is completed:
  • The Damage Waiver will automatically apply to all of your listings in Guesty, but you will only be charged for it upon check-in.
  • You will receive a confirmation email with the following details:
    • Account information.
    • Link to Safely's Admin portal, where you can view your policy, make and track claims and more.
    • Confirmation that all future new reservations will be covered by the Damage Waiver product.
  • Under "Extra information" in the reservation page and in the Reservation widget of each new reservation, four Custom Fields will be added:
    • "safely_policy_info": Displays the coverage limit you selected.
    • "safely_claims_info": Displays a URL you can paste into your browser address bar while logged in to Safely's Admin portal to create and track claims.
    • "safely_verification_status": If you included guest verification, this field will read "Completed", otherwise it will read "Not started".
    • "safely_verification_info": Displays a URL you can paste into your browser address bar while logged in to Safely's Admin portal to view guest screening results.

Note:

It may take up to 24 hours for the process to be completed and for the Custom Fields to appear.

Deactivate the Damage Waiver product

You can deactivate the Damage Waiver product by disconnecting the Guest-Safely Marketplace integration.

Important:

Guesty is not an insurance provider. Please contact Safely at hello@safely.com for more information and to answer any questions you may have about the Damage Waiver product.

Note:

The billing for the Damage Waiver product will be added to your monthly Guesty invoice under "Safely Damage Waiver".

Disclaimer:
Guesty is not an insurance agency and does not offer or sell insurance. Insurance information on this site is provided by Guesty’s insurance partner, Safely. Property Damage Waivers are offered and sold by Safely, a licensed insurance producer. Please click here to contact Safely.
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