Breezeway is a property care and operations platform that helps vacation rental managers and hospitality operators manage tasks, communicate efficiently, and ensure properties meet guest and owner standards. With over 500 users, Breezeway improves operational efficiency and enhances service delivery.
Features
- Sync reservation and property data from Guesty.
- Automate task scheduling based on location and staff availability.
- Equip field staff and service partners with customizable checklists and mobile tools.
- Monitor tasks and address issues in real time.
- Share detailed reports with owners to highlight management services.
- Message guests about service updates or stay extensions.
Copy the Guesty API key
- Sign in to your Guesty account.
- In the side navigation menu, click
Integrations to open the dropdown menu. - Select Marketplace.
- Search for "Breezeway", then click Connect.
- At the top right, click Connect.
- In the pop-up, copy the API key.
- Click OK.
Important:
The API key is valid for 4 hours. Connect Breezeway immediately after copying the key.
Connect Breezeway with Guesty
- Sign in to Breezeway or create an account by filling out this form.
- Go to Settings and click Integrations.
- Find the Guesty integration and click Add.
- In the pop-up, paste your copied Guesty API key in the "API key" field.
- Click Connect.
Sync Breezeway to update Guesty cleaning status
Contact your Breezeway Customer Success Manager (CSM) to enable Breezeway to update the cleaning status in Guesty. Ensure you have cleaning status automation set up in Guesty.
Breezeway guide links
Enabling Breezeway to sync property and reservation guide links to your Guesty account allows you to share these links with guests directly through Guesty messages.
To enable this feature, contact Breezeway support at support@breezeway.io.
When this feature is activated, Breezeway creates two custom fields in Guesty:
-
Listing level: A custom field titled breezeway_listing_guide_link that contains the property guide link.
-
Reservation level: A custom field titled breezeway_reservation_guide_link that includes the reservation guide link. This field appears under "Extra Information" once the Guesty reservation syncs with Breezeway.
Use these custom fields in Guesty messages to share guide links with guests.
Use guide links in Guesty messages
Use custom fields as variables in Guesty messages to add personalized details, such as Breezeway listing or reservation guide links:
- In the side navigation menu, click
Operations to open the dropdown menu. - Under Front desk, select Message automation.
- Select the message(s) you want to edit or add.
- In the message body, click + Add variable.
- Insert the Breezeway listing or reservation guide link variable.
Troubleshooting common Breezeway and Guesty issues
-
Expense not appearing in Guesty Journal entries:
- Check if the expense is showing as pushed in Breezeway or if there is an error.
- If the expense does not show, open a ticket with Breezeway support.
-
Guide link missing from automated messages:
- Check if the guide link is populated in the custom field in Guesty.
- If not, open a ticket with Breezeway support.
- If the guide link is populated in the custom field, but did not send to the guest, review your automated message setup and confirm conditions were met.
-
Breezeway task not visible in Guesty Operations widget:
- Check your property status configuration in Breezeway.
- Confirm the tasks are included in the sync.
- If needed, reach out to Breezeway support.
Tip:
For more in-depth support, provide screenshots and a detailed description when submitting your request to Breezeway support.
If you don't have a guide yet, contact your CSM or Breezeway Support to learn more, or read more about Breezeway guides here.
For help with other Breezeway features, contact Breezeway support at support@breezeway.io.
