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Applying additional fees to Guesty Booking Engine reservations

You can apply additional fees to your reservations and charge your guests for extra services, such as cleaning fee, parking and late checkout.

Tip:

With the new Beta fees upsell feature in the Guesty Booking Engine, you can offer additional services during the booking process. This allows guests to specify and pay for extra services like cleaning, parking, or pet fees upfront. If the guest does not specify these services during booking, you can still manually add the fees to the reservation.

Before you begin

  • Can set additional fees on the account level or per a specific listing.
  • Can choose which fees to apply specifically for reservation via your Guesty Booking Engine. These fees will be visible to potential guests only when they confirm their reservation. If you have more than one Booking Engine set up, the fees will apply to all of them.

Set additional fees on the Account level

Follow the instructions below to apply account-level or listing-level fees to your Booking Engine.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Financials mode.
  3. Click Financial settings and select Additional fees.
  4. Under the "Additional fees and charges", scroll down to to locate your desired fee.
  5. If the relevant fee already exists, click the up arrow to the right of it, otherwise scroll down and click Add another fee to create it.
  6. In the top-right corner of this section, click Edit.
  7. Turn Add fee to reservations from specific sources toggle on.
  8. Under "Manual sources", from the dropdown menu, select website. If you see multiple instances of "website", select all of them.
  9. At the top right, click Save.
  10. Read the information in the pop-up, and click Confirm.

Set additional fees on the Listing level

Follow the instructions below to apply listing-level fees to your Booking Engine.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Properties.
  4. Click the relevant listing.
  5. In the left-side menu, click Pricing & Policies, then select Pricing.
  6. Scroll down to the "Additional fees & charges" section, and click Edit.
  7. If "Use your account's default settings" is toggle is turned on, turn it off.
  8. Read the information in the pop-up, and click Confirm.
  9. If the relevant fee already exists, click the up arrow to the right of it, otherwise click Add another fee to create it. Then, fill in the fields with the relevant information.
  10. Switch on the Add fee to reservations from specific sources toggle
  11. From the dropdown menu under "Manual sources", select website. If you see multiple instances of "website", select all of them.
  12. at the top right, click Save.
  13. Read the information in the pop-up, and click Confirm.
The newly created fee will only be added to future reservations. If you want it to apply to reservations that have already checked in, you need to add the fee manually.

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