Managing reservations in the mobile app

The Guesty mobile app allows you to efficiently manage reservation-related tasks while on the go. This guide outlines how to add, edit, and delete reservations directly from the app, focusing on what you can achieve.

Locate a reservation

To find a reservation:

1. Sign in to the Guesty mobile app.
2. In the home screen, tap at the top-right corner.
3. Enter the guest name or confirmation code to locate the reservation.

Create a reservation

You can create a reservation in two ways:

From the Multi-Calendar tab

1. Tap Calendar to open the Multi-Calendar tab.
2. Tap the desired start date for the reservation.
3. Select New reservation from the popup.
4. Select the date range by tapping the dates on the calendar and tap Confirm.
5. Enter guest details, number of guests, and payment information.
6. Tap Book reservation.

From the Reservations tab

1. Open the Reservations tab.
2. Tap (+) to add a new reservation.
3. Select the property, dates, and guest details, then tap Confirm.
4. Tap Book reservation to finalize.

Manage a reservation

When managing reservations in the Guesty mobile app, there are two main sections where you can view and edit the reservation you have selected:

Tap in the top-right corner to manage:

• Operations: Track cleaning tasks and maintenance statuses related to the reservation.
• Property: View property details associated with the reservation.
• Guest: View and update guest information.
• Automated messages: View and edit automated messages sent to the guest within the reservation.
• Finance: View and edit guest folio and share an invoice.
• Payments: Set up auto-payments to easily collect and manage your reservation payments.

Tap in the top-right corner and select Edit reservation to manage:

• Status & channel: Confirm or cancel a reservation
• Guest number
• Listing
• Dates
• Notes
• Special requests
• Travel information
• Keycode: Enter a keycode for guest access to the property

Change a reservation's listing

You can move a guest to a different listing while on the go via Guesty's mobile app.
Follow the instructions below.

Step by step:

1. Sign in to the Guesty Mobile App.
2. Tap to view all of your reservations. You can also access the relevant reservation by tapping it on the Multi-Calendar.
3. Tap the relevant reservation.
4. Tap in the top-right corner and select Edit reservation.
5. Under Listing, tap the arrow to the right of the existing listing.
6. Select the listing to move the reservation to.
7. Tap Edit.

Change a reservation's number of guests

You can change the number of guests that are staying at a property for a particular reservation via Guesty's mobile app.

Follow the instructions below.

Step by step:

1. Sign in to the Guesty Mobile App.
2. In the blue menu at the bottom, tap .
   You can also access the relevant reservation by tapping it on the Multi-Calendar.
3. Tap the relevant reservation.
4. Scroll down to the Guests section.
5. Tap the icon.
6. Under Number of guests, enter the new number.
7. Scroll down and tap Save.

Add information to a reservation's custom field

Add extra information to your reservations by creating custom fields in Guesty.
The field will appear on each reservation and can you fill in the relevant information whenever needed.

Follow the instructions below to add or edit information in a custom field via the Guesty mobile app.

Step by step:

1. Sign in to the Guesty Mobile App.
2. In the blue menu at the bottom, tap the icon.
   You can also access the relevant reservation by tapping it on the Multi-Calendar.
3. Tap the relevant reservation.
4. Scroll down to the Extra Information section.
5. Tap the icon.
6. Edit the relevant information.
7. Scroll down if relevant and tap Save.

Filter reservations

The Reservations page includes filtering options to help you quickly find specific reservations. By default, the view displays confirmed reservations.

To access and use the reservation filters, on the Reservations page, tap next to the search button. The Filters panel will open, allowing you to refine your reservation view

Available filter options

You can filter reservations by the following criteria:

• Date: Select a specific date to view reservations for that particular day, and tap Select a date to open the date picker.

• Status: Filter by reservation status.

• Cities: Filter reservations by specific city location, and tap Select a city to choose from available cities.

Manage filters

• Clear individual filters: Tap Clear next to each filter category (Date, Status, Cities) to remove that specific filter

• Reset all filters: Tap Reset all at the top right of the Filters panel to clear all applied filters

• Apply filters: Tap View results at the bottom to apply your selected filters and return to the reservations list