Editing or deleting an Auto Review template

Automate the process of leaving guest reviews for your Airbnb and Vrbo reservations by allowing Guesty to post them on your behalf.

Create a template for the review, choose when you'd like reviews to be posted, and select the default star rating. You can edit or delete a template at any time.

Edit an Auto Review template

Pro users Lite users

Note:

If the listing is a multi-unit, the template is created and managed via the multi-unit's main settings, rather than in a sub-unit's settings. The template will automatically apply to all sub-units.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Properties.
  4. Click the relevant listing.
  5. In the left-side menu, click Automation.
  6. From the dropdown menu, select Auto Reviews.
  7. Edit the text in the relevant template's textbox.
    You can also add variables to the template to personalize the reviews.
    For Auto reviews, you can only add the following variables: {{guest}}, {{guest_first}}, and {{listing_address_city}}.
  8. Click Save.

Delete an Auto Review template

To delete an Auto Review template, click next to the template you'd like to delete.

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