Automate the process of leaving guest reviews for your Airbnb and Vrbo reservations by allowing Guesty to post them on your behalf.
Create a template for the review, choose when you'd like reviews to be posted, and select the default star rating. You can edit or delete a template at any time.
Edit an Auto Review template
Note:
If the listing is a multi-unit, the template is created and managed via the multi-unit's main settings, rather than in a sub-unit's settings. The template will automatically apply to all sub-units.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Properties.
- Click the relevant listing.
- In the left-side menu, click Automation.
- From the dropdown menu, select Auto Reviews.
- Edit the text in the relevant template's textbox.
You can also add variables to the template to personalize the reviews.
For Auto reviews, you can only add the following variables: {{guest}}, {{guest_first}}, and {{listing_address_city}}. - Click Save.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Listings.
- Click the relevant listing.
- Click Automations.
- From the dropdown menu, select Auto Reviews.
- Edit the text in the relevant template's textbox.
You can also add variables to the template to personalize the reviews.
For Auto reviews, you can only add the following variables: {{guest}}, {{guest_first}}, and {{listing_address_city}}. - Click Save.
Delete an Auto Review template
To delete an Auto Review template, click next to the template you'd like to delete.