If you're connected to Homes & Villas by Marriott Bonvoy via BookingPal, use this article to troubleshoot common issues.
Listing descriptions and photos don't sync
If your Homes & Villas by Marriott Bonvoy listing descriptions and photos are syncing between Guesty and HVMI, check the following:
In Guesty
- Check that the description fields and photos exist on the listing.
- Confirm that the listing is active and listed.
In BookingPal
- Confirm that the listing exists in BookingPal.
- Compare the listing descriptions in BookingPal with those in Guesty. If the descriptions in BookingPal are incorrect, contact BookingPal support to retrieve the latest Guesty listing details and to sync them to Marriott.
Reservation is missing taxes
To make sure your HVMI reservation has the correct taxes, set up taxes in Guesty. This will then sync to the listing in Homes & Villas by Marriott Bonvoy.
Reservation is missing payment automations
Payment processing for Homes & Villas by Marriott Bonvoy reservations is handled by BookingPal. Contact your BookingPal account manager to check payment status and make sure they update your Guesty account accordingly.
If you have already confirmed the payment status on BookingPal, but the Guesty status still doesn't match, contact us with a screenshot of the BookingPal status.
Listing is unlisted in Homes & Villas by Marriott Bonvoy but listed in Guesty
If a listing is unlisted in Homes & Villas by Marriott Bonvoy but listed in Guesty, open a support request to BookingPal. Contact us with the BookingPal case number and a summary of the issue so we can communicate with BookingPal directly to assist you.