Setting up a non-refundable discount for Airbnb listings

Set up a non-refundable discount on your Airbnb listings to offer guests a lower price if they commit to a non-refundable booking. The discounted rate, typically 10% off the base price (except in China), appears in Airbnb search results.

At checkout, guests choose between your standard rate (subject to your cancellation policy) or the discounted, non-refundable rate. If a guest books the non-refundable rate and cancels, you keep the entire payout for all booked nights. The cleaning fee is not paid out if the guest cancels before check-in.

You can set up this discount for a single listing or edit it for multiple listings in bulk.

Before you begin

The non-refundable discount option is only available for reservations that meet these conditions:

• The check-out date is within 60 days
• The reservation is not booked with a pre-approval or special offer
• The listing's cancellation policy is not "Super Strict 30" or "Super Strict 60"

Guests can book the non-refundable rate until the cancellation policy takes effect, based on the selected policy type:

• Flexible: Non-refundable rate is bookable up to one day before desired check-in date.
• Moderate: Non-refundable rate is bookable up to five days before desired check-in date.
• Firm: Non-refundable rate is bookable up to 14 days before desired check-in date.
• Strict: Non-refundable rate is bookable up to 14 days before desired check-in date.

The discount is applied on top of the total listing price, which includes any discounts, promotions, and other pricing adjustments.

Add a non-refundable discount on a single listing

Follow the instructions below to set up a non-refundable discount for an Airbnb listing.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Properties.
4. Click the relevant listing.
5. In the left-side menu, click Pricing & Policies.
6. Select Reservation policies from the dropdown.
7. Scroll down to the "Cancellation policy" section and click Edit.
8. Toggle on Add a non-refundable discount.
9. Under "Discount," select the desired discount percentage: The default is 10%.
10. Click Save.

Edit a non-refundable discount in bulk

Follow the instructions below to edit a non-refundable discount for multiple Airbnb listings simultaneously.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Properties.

4. Select the relevant properties. You can edit up to 400 properties at a time.

   For a multi-unit, edit the main unit settings to update the sub-units.

5. In the top-right corner, click Bulk edit.
6. Select Cancellation policies.
7. Toggle on Edit non-refundable discount.
8. Select one of the following:
   • Select "Set discount" to set a new discount or replace any existing discounts. Enter the desired amount (%). By default, the discount is set to 10%.
   • Select "Remove discount" to remove all non-refundable discounts.
     
9. Click Apply changes.