Once an authorization hold has been placed, manually or automatically, and funds have been frozen on a credit card, you can charge the funds held. Follow the instructions below.
Important:
To charge the funds being held in the authorization hold, the reservation must have a balance due. You can adjust the accommodation fare or add an additional fee.
Step by step:
- Sign in to your Guesty account.
- From the top menu, click Reservations.
- Click the relevant reservation.
- Click Balance Due / Payout in the grey banner at the top of the page.
- Scroll down to the "Payments" section.
- On the relevant payment line that shows Transaction Type "Authorization Hold", click Charge now.
- In the pop-up, click Yes, charge payment.
The Transaction Type will update to "Charged".
Note:
Due to a requirement set by Stripe, seven days is the maximum length of an authorization hold. Any amount that has not been charged after seven days will be released automatically.
