Ensure every Airbnb guest inquiry is met with a quick reply by using Guesty's Auto Response feature. You can create and edit Auto Response messages at any time. Control both the content of the message and the length of the waiting period before its delivery.

Follow the instructions below.

Note:

You can create one Auto Response per topic (e.g. one Auto Response for "First inquiry", one Auto Response for "Check-in day", one Auto Response for "After check-out", etc.).
If needed, you can edit the text in the Auto Response or delete the it.

Pro users Lite users

Step by step:

Note:

If the listing is a multi-unit, Auto Responses are created via the multi-unit's main settings, rather than via a sub-unit's settings. The Auto Response settings will automatically apply to all sub-units.

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Properties.
  4. Select the relevant listing.
  5. In the listing's sidebar, click Automation, then select Auto Response.
  6. Switch on the toggle next to each item you wish to activate.
  7. On each item, under "Customize message", type in your response message.
  8. Under "Delay answer", set the number of minutes after which the message will be sent.
  9. Click Save.
  10. When you're ready, switch on the Activate Auto Response toggle to activate it.

Tip:

You can leave the text box empty to use Guesty's default text, as well as, add variables to customize the messages.

You can switch off any of the auto response toggles to deactivate single Auto Responses.

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