The SiteMinder connection supports a limited degree of automation, and only the data listed below is sent from Guesty to SiteMinder:
- Nightly rates as displayed on the listing's calendar and/or Multi-Calendar. This is known as the "bars rate" on the SiteMinder platform.
- Availability: Complex allotments (the number of rooms/units available) are sent to SiteMinder when a change occurs. Changes in allotment can be due to reservations, manual blocks on the calendar, changes to booking windows, and the unlisting of sub-units.
- Pilot users: The minimum length of stay in Guesty calendar syncs with Siteminder.
Taxes are managed in SiteMinder. They sync with Guesty and appear as "Other tax".
Note:
If you find that a tax did not sync from SiteMinder to Guesty and is missing from a reservation, add the tax manually as a line item in the guest folio.
All other updates to a listing's content must be made on both SiteMinder and Guesty.