Status: Monitoring
Affected channel: Booking.com
We experienced an issue affecting the connection and publishing of listings to Booking.com. Some listings failed during the connection process and displayed the error message "Request failed with status code 400." The affected listings remained in a Failed status.
Our team has deployed a fix and is currently monitoring the connection process to ensure listings can be connected and published successfully.
Who is affected:
-Users who attempted to connect new listings to Booking.com while the issue was ongoing.
-Users whose listings failed during the connection or publishing process.
Who is not affected:
- Listings that were already connected to Booking.com and undergoing regular day-to-day synchronization. No issues have been identified with their calendar, rates, or reservations so far.
What you can do:
-If your listing connection failed while the issue was ongoing, you can resubmit it for connection.
-Avoid repeated attempts if the connection continues to fail. Contact Guesty Support for further assistance.
-Your existing listing data and content have not been lost or changed.
-If you have already contacted Guesty Support about this issue, no further action is needed. We will provide an update if further action is required.
We apologize for the inconvenience and appreciate your patience.