Pilot: Understanding the Automated message missing variable values agent

The Automated message missing variable values agent helps you find and fix missing information in your properties that could cause your automated messages to send with incomplete data. When you use variables in your automated messages, they pull information directly from your listing's details. If a field is empty, the variable is blank in the message.

This agent scans your properties and messages to identify these gaps before they become a problem for your guests. The agent is read-only and doesn't change any settings or send any messages on your behalf. It only reports the missing information so you can resolve it manually.

Understand the Automated message missing variable values agent

The Automated message missing variable values agent doesn't run on a schedule, so you must trigger it manually. The agent only checks variables for automated messages that apply to active listings.

When the agent runs, it does the following:

1. Scans all of your enabled automated messages.
2. Checks the variables used by the messages that apply to each active property.
3. Verifies that the corresponding fields in the listing's details contain information. This includes fields such as:
   • WiFi name and password
   • House manual
   • Parking instructions
   • Check-in and check-out times
   • Trash pick-up instructions
   • Host name
   • Cleaning instructions
4. Generates a report of any gaps it finds, grouped by property.

Run the Automated message missing variable values manually

You can trigger the agent manually at any time from the Agents hub.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, select Agents hub.
3. At the top, select the Communication tab.
4. Click the Automated message missing variable values tile.
5. Under "When it runs", click Run now.

Review the results and status of the run in the activity feed.

Review the activity feed

Follow the steps below to review your activity feed.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, select Agents hub.
3. In the left submenu, select Agent activity.
4. Click the relevant row with the agent's name to review the report details in the right-side panel.

Understand the report status and details

After each run, you can find the report in your activity feed. The report has one of the following statuses:

• "Done": The agent ran successfully and found no missing variable values. No action is needed.
• "Action needed": The agent found one or more properties with missing information that could affect your automated messages.

For each finding, the report includes the following details:

• A count of checked properties and the number of missing variables found
• A list of all findings, grouped by property
• A direct link to the specific automated message that uses the variable
• A direct link to the property where the information is missing

Review and act on missing variable values

If the agent's activity report has an "Action needed" status. You can change visibility or mandatory status after creation. You can't edit the field name, variable name, or type. To change these, delete the custom field and create a new one.