The Negative owner revenue detector is an agent that detects reservations where the owner's revenue is negative, allowing you to correct them before they appear on an owner statement.
By identifying these issues early, you can ensure your financial data is accurate and maintain clear, correct records for your property owners. This is a key part of validating owner statements before generating payouts.
Limitations
Reservations: This agent skips owner reservations, those with source "owner" and "owner-guest".
Understand the Negative owner revenue detector agent
The Negative owner revenue detector agent runs automatically once a week. The agent can also be triggered manually.
During each run, the agent does the following:
- Scans your reservations and their associated owner revenue.
- Identifies any reservations where the final owner revenue is a negative amount.
- Delivers a report of the affected reservations for you to review.
Run the Negative owner revenue detector manually
In addition to the scheduled run, you can trigger the agent manually at any time from the Agents hub.
- Sign in to your Guesty account.
- In the side navigation menu, select
Agents hub. - In the left submenu, click All agents.
- At the top, select the Accounting tab.
- Click the Negative owner revenue detector tile.
- Under "When it runs" click Run now.
Review the results and status of the run in the activity feed.
Review the Accounting assistant feed
After the agent runs, you can find its report in the Accounting assistance feed. Follow the steps below to review your activity feed.
- Sign in to your Guesty account.
- In the side navigation menu, select Agents hub.
- In the left submenu, click Accounting assistant.
- Click the relevant row with the agent's name to review the report details in the right side panel.
Understand the report status and details
After each run, you can find the report in your activity feed. The report will advise the number of reservations reviewed and the number flagged. For example: "Action needed 1 of 54 reservations has a negative owner ledger: correct before month close."
Resolve flagged reservations
When the agent flags reservations with negative owner revenue, you should review each one to find and correct the cause.
- Review each flagged reservation individually.
- Identify what caused the negative balance. Common causes include expenses being higher than the total revenue or a negative balance in the guest folio. See our articles on troubleshooting owner revenue discrepancies and what to do when an owner statement doesn't match reservation revenue.
- Correct the reservation data as needed.