Understanding the Listing Ownership Gap Finder agent

The Listing ownership gap finder agent identifies active properties that are missing an assigned owner. This helps prevent errors with month-end owner statements and payouts.

The Listing ownership gap finder is a read-only tool. It only flags properties with ownership gaps; it does not assign owners, activate owners, or change your property setup automatically.

The agent works by scanning your active properties and checking if each one has at least one active owner assigned. It then generates a report in the agents hub summarizing its findings.

Limitations

Review the following limitations before using the Listing ownership gap finder agent:

• Detect-only / read-only: The agent never assigns owners, activates owners, or changes property setup. It only reports gaps for you to fix manually.
• Active listings only: Inactive or unlisted properties are not scanned.
• Ownership percentage not checked: The agent only flags if a property has no owner or if all assigned owners are inactive. It does not check for missing or zero ownership share percentages.
• Listing scan cap: For accounts with a very large number of properties, the scan may be limited to approximately 100 listings. A report from a truncated scan should be treated as incomplete and not necessarily an all-clear.

Understand the Listing ownership gap finder agent

The Listing ownership gap finder agent runs automatically twice a month, on the 15th and 25th, at UTC midnight. The agent can also be triggered manually.

During each run, the agent does the following:

1. Scans all of your active properties.
2. Checks each property to see if it has an owner assigned.
3. Verifies that at least one of the assigned owners is active.
4. Generates a report that flags any properties with an ownership gap. A gap occurs when:
   • No owner assigned: The property has no owner linked to it.
   • Owner is inactive: Every owner linked to the property is inactive.

Run the Listing ownership gap finder manually

In addition to the scheduled run, you can trigger the agent manually at any time from the Agents hub.

1. Sign in to your Guesty account.
2. In the side navigation menu, select Agents hub.
3. In the left submenu, click All agents.
4. At the top, select the Owner relations tab.
5. Click the Listing ownership gap finder tile.
6. Under "When it runs" click Run now.

Review the results and status of the run in the activity feed.

Review the activity feed

Follow the steps below to review your activity feed.

1. Sign in to your Guesty account.
2. In the side navigation menu, select Agents hub.
3. In the left submenu, click Agent activity.
4. Click the relevant row with the agent's name to review the report details in the right side panel. 

Understand the report and details

The report provides a summary of how many active properties were scanned and how many have an ownership gap.

If gaps are found, the report includes the following details for each flagged property:

• Listing nickname (with a link to the property page, when available)
• Address
• Gap reason: "No owner assigned" or "Owner is inactive"
• Date the property was added

If a large number of gaps are found, the report lists a sample of the flagged properties and notes how many more require an owner assignment. If no gaps are found, the report will show an all-clear message, confirming that every active property has a complete ownership setup.

Review and act on flagged ownership gaps

When the agent flags a property, you'll need to manually assign an active owner to it.

1. Sign in to your Guesty account.
2. Resolve the gap using one of these methods:
   • Select the relevant owner, and under the "Properties" section, assign the property to them.
   • Navigate to the relevant property's page and assign an owner from there.
3. For more detailed instructions, see our article on Assigning owners and listings.