Knowing the status of a chargeback dispute helps you manage your cash flow and guest communications effectively. GuestyPay sends automated email notifications to update you throughout the dispute process. All notifications arrive at the email address you provided in the "Email Address For Notices" field when applying for your Guesty account.
For more information on disputing a chargeback, see Filing a GuestyPay chargeback dispute (US only) or Filing a GuesetyPay chargeback dispute (EU/UK).
Understanding chargeback dispute notifications
Review the types of notifications you will receive during the dispute process.
Dispute upload confirmation
You'll receive an email confirmation after submitting your dispute. This notification confirms that the dispute uploaded successfully to the bank. The confirmation email takes up to 24 hours to arrive. Check your spam folder if you don't see it. Contact the customer experience team if the email doesn't arrive after 24 hours.
Won dispute notification
You'll receive a notification when the bank decides the dispute in your favor. This email confirms that the bank credited the funds back to your Guesty account.
Arbitration notification
You'll receive an arbitration notification if a guest appeals the bank's decision on a dispute you previously won. Follow the same steps as the original chargeback dispute to contest this appeal.