Filing a GuestyPay chargeback dispute (EU/UK)

Chargeback representment is the process by which merchants present evidence to issuing banks to fight chargebacks. If the evidence is compelling enough, the chargeback is reversed.

If you have a GuestyPay EU/UK account, and a chargeback was filed for a transaction processed by that account (the reservation was at a listing assigned to the account), you can file the dispute from Guesty. You have 7 days to start this from the day of the chargeback. Follow the instructions below.

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Financials mode.
3. Click Payment processing.
4. In the GuestyPay section, click Payment dashboard.
5. You will be redirected to the dashboard login page. Insert your username and password and click Sign in.
6. the dashboard's left menu, click Sub-account reports and select Transactions.
7. In the "Date range" section, click the field that says Last 2 days and select Last month as the search time frame.
8. In the "Transaction details" section, click Transaction type and select Chargeback, then click Currency and select either EUR or GBP.
9. Click Search.
10. Find the relevant chargeback, right-click the blue arrow to the left, and click Dispute.
11. In the "Evidence type" field, select the relevant type of proof you plan on submitting to dispute the chargeback.
12. In the "Reason" field, write a description explaining why you are disputing the chargeback.
13. Upload the relevant file based on the type of evidence you selected earlier. You can upload additional files for more evidence, if needed.
14. Click Submit.