The Review to task dispatcher agent transforms guest reviews into actionable maintenance tasks. Instead of reviews sitting as passive feedback, this agent reads each review, extracts specific property issues, and creates concrete follow-up tasks to streamline workflows.
Limitations
Keep the following limitations in mind when using the agent:
- The agent creates tasks in the task management system and doesn't respond to guest reviews. For guest-facing review responses, see the Review response master agent.
- The agent avoids creating duplicate tasks if the same issue was already flagged from a previous review for the same listing. Generic complaints like "the location wasn't ideal" are skipped as they are not property-actionable.
Understanding the agent
The agent runs automatically each time a guest review arrives, at any rating. Each run handles one review only, so two reviews result in two separate runs.
For each qualifying review, the agent automatically executes the following actions:
- Analyzes the review for mentions of broken appliances, maintenance issues, cleanliness problems, missing amenities, safety concerns, or noise issues.
- Determines which issues are actionable rather than generic opinions or praise. A review with no property issue doesn't create a task.
- Creates a maintenance task for the issue, tagged with the listing, issue type, and priority. When the guest says a listed amenity is broken, the task names that amenity.
- Sets the task's due date before the listing's next check-in. If there's no upcoming reservation, the task is due in seven days.
- Links the task back to the originating review or reservation.
When the agent can't create a maintenance task, the activity report identifies the task that you need to create manually.
Review the activity feed
Follow the steps below to review your activity feed.
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, select
AI hub. - In the left submenu, select Agent activity.
- Click the relevant row with the agent's name to review the report details in the right-side panel.
Track agent activity
Every past agent run appears in the live feed within the “Agent activity” section. You can monitor performance and review what the agent accomplished directly from this feed:
- Check the status tracker to see the “Done” status, which indicates the agent completed the task successfully and requires no further action.
- View the activity report to see the task created from the review.
Because tasks are created automatically without requiring a human-in-the-loop approval, you can manage the outcomes by performing these steps:
- Review the tasks report for newly created review-sourced tasks.
- Assign tasks to the appropriate team members.
- Close tasks once the property issue is resolved.