We are currently aware of a system-wide issue impacting reservation management within Guesty. Users may experience problems with reservation alterations, syncing delays, timeouts, search visibility, reservation creation, and automation/communication workflows.
Impacted Areas
- Reservation Alterations: Changes to reservations (e.g., dates, guest details, or unit assignments) may fail, not save correctly, or take longer than expected to apply.
- Reservation Syncing & Timeouts: Reservations may not sync properly across the platform, and users may encounter timeouts that are related to availability sync, pricing, and content.
- Search Functionality: Existing reservations may not appear in the search bar despite being present in the system.
- Reservation Creation: Users may be unable to create new reservations or may experience errors/timeouts during the process.
- Automation & Communication Workflows: Automated messages, triggers, and workflows (such as confirmations and reminders) may be delayed or not executed as expected.
Our engineering team is actively investigating the root cause of these issues and working toward a resolution with high priority. We appreciate your patience and understanding.